FAQ
Channel Image
- Sannce Sight - What to Do If DVR/NVR Show "No signal" or Black and Blank on The Monitor?
- Sannce Sight - How to Add the Standalone Camera to the Phone Via the Camera's Wifi Hotspot?
- Sannce Home- How to adjust the color settings of the camera?
- Type 2 - How to auto-add camera to NVR if you delete it from the channel (no need Ethernet cable)?
- Sannce Sight - How to Access Camera's Setting Page (to Flip the Camera Image)?
- Why does POE Camera Have Power Cord?
Network Setting
- SANNCE - How to Connect the Camera to Alexa Skill?
- Sannce - How to Connect the Camera to the APP via AP Mode?
- Sannce Smart - How to set up email alerts?
- How to Set Up Port Forwarding?
- XMeye - What to Do if Dvr or Nvr Can't Connect to Internet Successfully?
- Sannce Sight - What to do if P2P shows offline?
Recording&Playback
- Xmeye-How to Set Up 24/7 Recording and Motion Detection Recording?
- XMeye-What to do if the hard drive can't be recognized or the status is error on NVR?
- Sannce Smart - What to Do if Hard Disk Drive can't Be Recognized?
- Sannce Smart-How to Add the Security System to APP Sannce Smart？
- Sannce Home - What to Do if Hard Drive Can't Be Recognized?
- Sannce Home - How to make recordings with sound on DVR?
System Setting
- XMEYE - How to add ONVIF IP camera from different brands to SANNCE 4K POE NVR?
- Type 1-How to turn off the alarm light
- XMeye - What to Do if I Forgot My Login Password? (N44PBD/N44PBJ)
- Type 2-How to set up Video Cover?
- XMeye - How to Set Up Channel Name/camera Name?
- What to do if you forgot the system's password? (HK)
Sannce Home
- Sannce Smart - How to set up Record Plan of Motion Detection
- Sannce Smart-How to Set up Push Notifications?
- Sannce Smart-How to View the Security System on the PC(via IP Address)？
- Sannce Smart-What to Do if I Forgot the Login Password?
- Sannce Smart - What to Do if Your Device's Nat Status Does Not Show Connected?
- Sannce Home - How to Activate the System for the First Time?
Sannce Vision
- Sannce Vision - What to Do If DVR/NVR Show "No signal" or Black and Blank on The Monitor?
- XMeye - How to Set up Email Alerts?
- XMeye - How to Set Up Motion Detection Push Function on the App Sannce Vision?
- Sannce Vision -How to connect DVR to software VMS on the computer?
- XMeye -How to connect DVR to software VMS on the computer?
- XMeye-What to do if the hard disk/ drive can't be recognized on DVR?
Sannce Sight
others
- Sannce Smart-How to Add the Security System to XVRView APP？
- SANNCE - How to delete your account on Sannce APP?
- How to Mount the PTZ Camera on a Vertical Wall or under Ceiling?
- Sannce Smart-How to View the Security System on the PC Locally (via IP address)？
- Where to Find the Model Number?
- How to Use the Waterproof Jacket on SANNCE POE Cameras
Sannce Cam
- Sannce Cam-- What to Do if Phone Can't Connect Camera ?
- Sannce Cam - What to Do if You Forget Camera's Password?
- Sannce Cam - How to Set Up Email Alert on Phone App?
- Sannce Cam - How to connect camera to the phone without ethernet cable?
- Sannce Cam - How to add the camera to the APP via the network cable?
- Sannce Cam - How to Set Up Email Alert on Computer?
VR cam
Saneyes
- Saneyes - How to Reset the Camera?
- Saneyes - What to Do if the Mobile Phone Cannot Be Connected to the Camera?
- Saneyes - How to View the Camera on the PC?
- Saneyes - How to Set 24-hour Recording?
- Saneyes - How to Set Email Alert on the Mobile App?
- Saneyes - How to Change the Camera's User Name and Password?
Danale
- Danale - How to View the Camera on Your Phone?
- Danale - How to access the device via PC client
- Danale - How to Share the Device with Others?
- Danale - How to Play Back the Recordings?
- Danale - How to Enable the Mobile App’s Notification Push Function?
- Danale - How to Set Recordings in the SD Card?
Joylite
- Joylite-how to reset the camera？
- Joylite - How to share the device with other people
- Joylite - What to Do if My Phone Can't Connect Camera?
- Joylite - How to connect camera to the phone without ethernet cable?
- Joylite - How to Set Up Camera with Cable (only for Camera with Ethernet Port)
- Joylite - How to Set Up Motion Detection and Recording?
iCsee
- iCsee - How to reset the camera
- iCsee - How to View the Camera on Your Phone by Wave Sound?
- iCsee - What to Do if Phone Can't Connect Camera?
- iCsee - How to Add the Camera to APP iCsee?
- iCsee-How to Setup 24 Hours Recording for the Camera?
- iCsee - How to Set Up the Motion Detection Recording for the Cameras
MIPC
- Sannce Smart-How to View the Security System on the PC(via Device ID)？
- MIPC-How to upload the recordings to the Cloud?
- MIPC-How to set up motion detection recording?
- MIPC - How to check the recordings in my SD card or phone storage?
- MIPC - What to do if the camera can't recognize the SD card?
- MIPC-How to connect the camera to my mobile phone using an ethernet cable? (Only for cameras with an ethernet port)
I21FF
CMS
- XMeye - How to Download Videos File from the CMS Software?
- Type 1 - How to download/backup video files on the CMS?
- Type 4 - How to Connect System on Computer Browser?
- Type all-How to Enable the IE Browser on Computer
- Type 3-How to connect the system to the software on computer
- Type 4 - How to Use Phone to Connect System?
