Sannce Home - What to Do if Your DVR Says Offline on the App?

Applies to: DT81BC/DT81BD

Please right-click the mouse on the monitor, then go to the menu-- configuration--network--sannce home and check if the connection status is online：

If not, please try the following steps:

1. Make sure the receiver is connected to a router via ethernet cable. you can try to change another ethernet cable and another router port to check.

2. Go to configuration>easy mode>network>general>tvp/ip, tick on 'DHCP' and "Obtain DNS automatically", then click 'Apply'.

3. If the problem still persists, please untick the DHCP and auto obtain dns options.
Then please input 8.8.8.8 to preferred dns server.

4.Please right-click the mouse on the monitor, then go to the menu--> click configuration-->Factory Defaults to reset the system:

5.This case may be related to your router settings.
If your router is limited the network connection from the DVR, the DVR can't connect to your home network.
 
Since different network providers have different settings. We recommend that you ask your network provider to modify and check the network issues.
Maybe you can check whether your router has any port settings, IP filtering, MAC binding, etc.

6.If possible, please change another network to try.