Support Team

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Activity overview

Latest activity by Support Team
  • Support Team created an article,

    Sannce Smart-How to View the Security System on the PC(via Device ID)?

    Applies to: DN41CR/DN81BR/DT61BR/DT61BT   The article will introduce how to connect the system to the PC. If you have a concern about the instruction, please submit a request here to the technical ...

  • Support Team created an article,

    Sannce Smart - What to Do if Hard Disk Drive can't Be Recognized?

    Applies to: DN41CR/DN81BR/DT61BR/DT61BT   Go to the Main Menu-->Record-->HDD Manage and check if there is a hard drive and its status is normal. If there is nothing on the storage or the status i...

  • Support Team created an article,

    Sannce Smart-How to View the Security System on the PC(via IP Address)?

    Applies to: DN41CR/DN81BR/DT61BR/DT61BT   The article will introduce how to connect the system to the PC. If you have a concern about the instruction, please submit a request here to the technical ...

  • Support Team created an article,

    Sannce Smart-What to Do if I Forgot the Login Password?

    Applies to: DN41CR/DN81BR/DT61BR/DT61BT For this system, there will be two optional ways to reset the password, please kindly find which way is suitable for you. 1. Reset the password via...

  • Support Team created an article,

    Sannce Smart - What to Do if Your Device's Nat Status is Not Connected?

    Applies to: DN41CR/DN81BR/DT61BR/DT61BT If the users want to view the cameras remotely, the status must be online.  It could be checked on the Main Menu-->Version>Nat Status. If it is not connected...

  • Support Team created an article,

    Sannce Smart-How to Add the Security System to APP Sannce Smart?

    Applies to: DN41CR/DN81BR/DT61BR/DT61BT The article will introduce how to connect the system to the mobile phone. If you have a concern about the instruction, please submit a request here to the te...

  • Support Team created an article,

    Sannce Home - What to Do if Hard Drive Can't Be Recognized?

    Applies to: DN41CK/DN81BL/DN81BG/DT61BB   We sell the system with a hard drive. But we also sell a system without one. Please make sure yours does include a pre-installed hard drive inside first. P...