Support Team
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Activity overview
Latest activity by Support Team-
Support Team created an article,
Sannce Life-Download Link of Files in CD
Applies to: N98PBM Please click the titles to download them: 1.Software on Windows Computer 2.Software for MAC Computer 3.Search Tool on Windows Computer 4.Search Tool on MAC Computer 5.Video playe...
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Support Team created an article,
XMeye - How to Set up Email Alerts?
Applies to: DN41CS/DN81BS/DT61BH/DT81BF/DT31BZ The article will introduce how to set up email alerts. 1. Install the HDD. Please confirm if you have installed the HDD inside the box. Here is a ...
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Support Team created an article,
XMeye - How to Set Up Motion Detection Push Function on the App Sannce Vision?
Applies to: DN41CS/DN81BS/DT61BH/DT81BF/DT31BZ The article will introduce how to set up the motion recording Push Function on the App Sannce Vision. 1. Install the HDD. Please confirm that if y...
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Support Team created an article,
Sannce Vision -How to connect DVR to software VMS on the computer?
Applies to: DH81NK/DG81W/DT81DQ/DT61ER/DN81BJ/N44SU/N43SU/N44PBJ/N44PBD The VMS can help you to manage your DVR both locally and remotely. But before adding your DVR to VMS, please follow the li...
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Support Team created an article,
Xmeye-How to Set Up 24/7 Recording and Motion Detection Recording?
Applies to: DN41CS/DN81BS/DT61BH/DT81BF/DT31BZ The DVR needs an internal hard disk drive for recording. Without the hard drive, the system can't record and playback. Please connect the DVR to t...
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Support Team created an article,
XMeye -How to connect DVR to software VMS on the computer?
Applies to: DN41CS/DN81BS/DT61BH/DT81BF/DT31BZ The VMS can help you to manage your DVR both locally and remotely. But before adding your DVR to VMS, please follow the link below to check the net...
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Support Team created an article,
XMeye-What to do if the hard disk/ drive can't be recognized on DVR?
Applies to: DN41CS/DN81BS/DT61BH/DT81BF/DT31BZ Before you set up recording settings, please check if the hard drive status is normal. Could you please go to Advanced-->HDD Info and check if the H...
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Support Team created an article,
XMeye - How to Enable Motion Detection Push Function on the App Sannce Vision?
Applies to: N98PBD/N96PBK Steps： 1.Please follow the link below to set up the motion detect recording on your system first: https://support.sannce.com/hc/en-us/articles/19407307419033 2.Please...
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Support Team created an article,
XMeye-What to do if the hard drive can't be recognized or the status is error on NVR?
Applies to: N98PBD/N96PBK Please go to Advanced-->HDD Info and check the HDD status: If the Status shows Normal, it means the hard drive is functional. If there is nothing on the storage or t...
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Support Team created an article,
How to Install the TeamViewer for Remote Support
Applies to: All Sannce model When you need remote help with you DVR/NVR system. You need to firstly install the software TeamViewer into your computer. Steps: 1. Visit the official website of Tea...
