Support Team
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Activity overview
Latest activity by Support Team-
Support Team created an article,
SANNCE - How to delete your account on Sannce APP?
Applies to: I41BR Steps : 1.Please make sure you use Sannce APP. 2.Then please log in the account that you need to delete on Sannce APP. 3.Please select 'Me'-->the Setting icon-->'Account and S...
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Support Team created an article,
XMEYE - How to connect camera to SANNCE 4K POE NVR?
Applies to: N98PBD/I71FQ/I51FQ Steps : 1.Please make sure your connection is correct and please use a network cable to connect your camera and your NVR LAN port. Here is a connection diagram your ...
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Support Team created an article,
Sannce - How to Connect the Camera to the APP via AP Mode?
Applies to: I41BR Purpose: This instruction is to help you add the device to the SANNCE app via AP mode. The AP mode is the hotspot of the camera. Steps: 1. Please power on the camera and you will ...
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Support Team created an article,
Sannce Smart-How to Set up Push Notifications?
Applies to: DN41CR/DN81BR/DT61BR/DT61BT 1. Add the device to the APP XVRView. http://www.sanncegroup.com/document/APP/xvrview_2.4.8.50_150.apk Here is the instruction: https://support.sannce.com/...
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Support Team created an article,
Sannce Smart-How to View the Security System on the PC(via Device ID)？
Applies to: DN41CR/DN81BR/DT61BR/DT61BT The article will introduce how to connect the system to the PC. If you have a concern about the instruction, please submit a request here to the technical ...
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Support Team created an article,
Sannce Smart - What to Do if Hard Disk Drive can't Be Recognized?
Applies to: DN41CR/DN81BR/DT61BR/DT61BT Go to the Main Menu-->Record-->HDD Manage and check if there is a hard drive and its status is normal. If there is nothing on the storage or the status i...
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Support Team created an article,
Sannce Smart-How to View the Security System on the PC(via IP Address)？
Applies to: DN41CR/DN81BR/DT61BR/DT61BT The article will introduce how to connect the system to the PC. If you have a concern about the instruction, please submit a request here to the technical ...
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Support Team created an article,
Sannce Smart-What to Do if I Forgot the Login Password?
Applies to: DN41CR/DN81BR/DT61BR/DT61BT For this system, there will be two optional ways to reset the password, please kindly find which way is suitable for you. 1. Reset the password via...
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Support Team created an article,
Sannce Smart - What to Do if Your Device's Nat Status Does Not Show Connected?
Applies to: DN41CR/DN81BR/DT61BR/DT61BT If the users want to view the cameras remotely, the status must be online. It could be checked on the Main Menu-->Version>Nat Status. If it is not connected...
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Support Team created an article,
Sannce Smart-How to Add the Security System to APP Sannce Smart？
Applies to: DN41CR/DN81BR/DT61BR/DT61BT The article will introduce how to connect the system to the mobile phone. If you have a concern about the instruction, please submit a request here to the te...
