Applies to: N98PBM
Purpose: For remote phone view
Preparation:
-Please use a network cable from the router to connect the NVR's network port and the router's LAN port:
-Then please right-click the mouse on the monitor, then go to the Mobile Monitoring>check the Connection Status:
When this Connection Status is Server connected, it means you can connect this device to the app.
If not, please follow the link to modify your network first:
https://support.sannce.com/hc/en-us/articles/46992756579097
Step 1: Please search the app "Sannce Life" in the Google Play Store or Apple Store and install it on your phone.
*Or you can also scan the qr code from the local screen/tv to download the app.
Please right-click the mouse on the monitor, then go to the Mobile Monitoring>Use your phone to scan the APP code:
Step 2: Register an account via your phone number.
Please click the Area Selection to select your area first, then click Register Now to register a account:
Step 3: Please log in to your account and add the device to the APP.
Please click Add new device:
Please right-click the mouse on the monitor, then go to the Mobile Monitoring>find this following ID code form your local screen>then use your app to scan this code:
You can name your cctv and click Save to add it:
Step 4:After adding it successfully, please click the Play icon to see the live view.
If the APP can't work properly, please send an email to support@sannce.com for help.
Comments
2 comments
My QR code is not valid. I can't connect to the app remotely. I'm going crazy. I just hope I didn't waste my money.
I have the same problem. Clearly Sannce have an issue with the serial numbers. I am getting the error message "Please input the correct serial number/IP/Domain name". The guy at Sannce tried his best talking me through everything I had already done and its now been "escalated". Its a pity as everything else was so simple to set up. I'm returning mine if its not sorted soon.
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