N98PBM--What to do if the hard drive can't be recognized or the status is abnormal on NVR?

Applies to:

N98PBM

Please right-click the mouse on the monitor, then go to the playback>storage>disk management to check the HDD status:

If the Status shows the hard drive list and capacity, it means the hard drive is functional.​

If there is nothing on the storage or the status is abnormal , it means something is wrong.

Please try the troubleshooting methods below.

1. If the hard drive is not from us, please make sure your hard drive is for surveillance use, not for PC use. The type should be SATA. SATA2(3GB/s) or SATA3（6GB/s）is recommended, and We recommend 5400 RPM and the brand can be West digital or Seagate.

2. If the status is abnormal, click format to format storage the hard drive. Please note that all recording files on the hard drive will be deleted after formatting.

3. If the hard drive can't be recognized, please open the cover of NVR. Uninstall and install HDD several times. Here is the method: https://support.sannce.com/hc/en-us/articles/900000433303

4. Install the hard drive and put it close to your ear to check if you can hear some noise. One hour later, use your hand to touch the hard drive to check if it is warm. If you can not hear any sound and the surface of the hard drive is not warm, it can prove the hard drive is not even powered up. Please share our results.

5. Unplug the NVR from power and plug it in again.

6. Restore NVR to factory settings. 

Please click maintenance>reset to default>select all>continue to reset it:

7. Change another DC48V 2A or more than 2A adapter to power the NVR.

8. Change another DVR/NVR to test this hard drive if you have another DVR/NVR.

Or please change another hard drive if you have one.

If you have any other questions, please send an email to support@sannce.com for help.