N98PBM--What to Do If Connection Status is not Server Connected？

Applies to:

N98PBM

Please right-click the mouse on the monitor, then go to the Mobile Monitoring>check the Connection Status:

When this Connection Status is Server connected, it means you can connect this device to the app.

If not(Such us Not connected to the public network), it means you need to fix the network first. Otherwise, you can't use the remote viewing function.

Steps:

1.Make sure the NVR is connected to a router via ethernet cable. 

And please check the yellow and green lights on the ethernet port of the recorder. One should be blinking which indicates the recorder has connected to the router successfully. If not, please change the ethernet port of the router or another ethernet cable to have a try.

2.Please right-click the mouse on the monitor, then go to the playback>setting>nework>tcp/ip and make sure you enable DHCP (IPv4) and Auto Get DNS：

3.If you find the above setting still cannot make your system online, please disable DHCP (IPv4) and Auto Get DNS, input '8.8.8.8' in Preferred DNS server, then click on Apply to save the settings.  After that, you can Reboot the system to check the Connection Status again:

4.Restore NVR to factory settings. 

Please click maintenance>reset to default>select all>continue to reset it:

5. If possible, please change another router to have a try.

If the problem still persists, please send an email to support@sannce.com for help.