Please plug DVR into the router with a network cable if you wanna use a computer or phone to connect the recorder locally or remotely.
Then please go to the Main menu---Network--NetService to check if the Cloud is connected:
If the status is not connected, it means the recorder did not connect to the cloud successfully.
Please follow the following methods to modify your network.
Here are the methods:
1. Please check the yellow and green light on the ethernet port of the recorder. One should be blinking which indicates the recorder has connected to the router successfully. If not, please change the ethernet port of the router or another reticle to have a try.
2. Go to the Main menu-->System-->Network to confirm DHCP is ticked.
3. Please restore the recorder to the factory default setting.
4. If you have, please change to another router to have a try.
If the problem still persists, please send an email email@example.com for help.