XMeye - What to Do if Dvr or Nvr Can't Connect to Internet Successfully?

Applies to: 

Please plug DVR or NVR into the router with network cable if you wanna use a computer or phone to connect the recorder locally or remotely.

You can judge whether the recorder was connected to the internet by the status of a network like a picture below.

If the status is not connected, it means the recorder did not connect to the cloud successfully.

Here are the methods:

1. Please check the yellow and green light on the ethernet port of the recorder. One should be blinking which indicates the recorder has connected to the router successfully. If not, please change the ethernet port of the router or another reticle to have a try.

2. Go to the Main menu-->System-->Network to confirm DHCP is ticked.

3. Please restore the recorder to the factory default setting.

4. If you have, please change to another router to have a try.