Support Team

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Activity overview

Latest activity by Support Team
  • Support Team created an article,

    Where to Find the Model Number?

    You can find the model number on the backside of the DVR/NVR/camera, or on the side of the camera.

  • Support Team created an article,

    How to Set Up Port Forwarding?

    Applies to: Most SANNCE DVR/NVR The port forwarding setting may vary from different brands and models of your router. Please visit the website for reference to set up port forwarding of the router....

  • Support Team created an article,

    Type 2-How to connect NVR system to Annke Sight on computer?

    Applies to: NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V/N44WBD/N48WHP/N48WHE   1. Power on NVR and connect the NVR to the router by Ethernet ca...

  • Support Team created an article,

    Sannce Home-How to view the cameras on VLC player by RTSP?

    Applies to: DN81BL/DN41CK/DT61BB   Format: RTSP://[username]:[password]@[ip]:[port]/[codec]/[channel]/[subtype]/av_stream user name: admin (default). password: password is the DVR`s login password....

  • Support Team created an article,

    Sannce Home-How to set up overwrite on the system?

    Applies to: DN41CK, DN81BG, DN81BL, DT61BB 1.Please switch the system to “Expert Mode” first on the bottom left corner of the screen.2.Please go to Configuration→Record→Advanced setting→Overwrite.

  • Support Team created an article,

    Type 2-How to set up Video Cover?

    Applies to:NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V/N48WHE/N48PBE/N48WHF/N44WEF 1.Please go to System Setup→Channel Setup→Video Detection, t...

  • Support Team created an article,

    Type 2 - How to auto-add camera to NVR if you delete it from the channel (no need Ethernet cable)?

    Applies to: NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V/N44WBD/N48WHP/N48WHE   If you delete the camera from the channel, you can auto-add it t...

  • Support Team created an article,

    Type 1 - What to do if DVR or NVR can't connect to internet successfully?

    Applies to: DH81NK/DH41NK/DM21O/DM31O/DL81A/DH81S/DH81NG/DN81NB/DM41G/DN41CJ/DN81BJ/DN61EC/DG81W/DG61X/DG41T/DT81DQ/DT41DC/DT61ER/DG41BE/DG81BE Please plug DVR or NVR into the router with network c...

  • Support Team created an article,

    Sannce Home- How to set up email alert?

    Applies to: DN81BL/DN41CK/DT61BB/DN81BG Steps: 1. Please use Gmail, not Yahoo nor Hotmail. 2. Check P2P status and make sure it is online.  If it is not online, here is a solution.  https://suppor...

  • Support Team created an article,

    What to do if you forgot the system's password? (HK)

    Applied to DT41Y/DT61Y/DT81Y/DN41R/DN61R/DN81R/DT41GB/DT81GB/DT61GB/DT81DP/N48PI/N44PI/N46PI/N441Y/N481Y If you forgot your system's password, please provide the following 3 information to support@...