Support Team

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Articles

Recent activity by Support Team Recent activity Votes

  • Saneyes - What to Do if the Mobile Phone Cannot Be Connected to the Camera?

    1. FAQ
    2. Saneyes

    Applies to: I21BP/I21BL/I21EG/I21DL/I21DL/I31BCV1/I41DCV1/I41EE/I41EF 1. Download and install the APP Go to "Google Play" or "App Store" on your mobile phone, search for "SanEyes", and then downloa...

    • Support Team
    • Updated
    • 2 followers
    • 0 comments
    • -2 votes

  • Saneyes - How to View the Camera on the PC?

    1. FAQ
    2. Saneyes

    Applies to: I21BP/I21BL/I21EG/I21DL/I21DL/I31BCV1/I41DCV1/I41EE/I41EF 1. View the camera on the PC client: 1.1. Please use the mobile phone to connect to the APP first to ensure the mobile phone ca...

    • Support Team
    • Updated
    • 8 followers
    • 1 comment
    • -4 votes

  • Saneyes - How to Set 24-hour Recording?

    1. FAQ
    2. Saneyes

    Applies to: I21BP/I21BL/I21EG/I21DL/I21DL/I31BCV1/I41DCV1/I41EE/I41EF 1. Please power off the device before installation. The device supports up to 64G Micro SD cards. Before inserting the SD card,...

    • Support Team
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Saneyes - How to Set Email Alert on the Mobile App?

    1. FAQ
    2. Saneyes

    Applies to: I21BP/I21BL/I21EG/I21DL/I21DL/I31BCV1/I41DCV1/I41EE/I41EF 1. Please confirm that your camera has successfully connected to the network. Here is the instruction for your reference: https...

    • Support Team
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Saneyes - How to Change the Camera's User Name and Password?

    1. FAQ
    2. Saneyes

    Applies to: I21BP/I21BL/I21EG/I21DL/I21DL/I31BCV1/I41DCV1/I41EE/I41EF 1. After the camera is successfully connected to the network, click the Settings button. 2. Click “User Setting”. 3. Change t...

    • Support Team
    • Updated
    • 2 followers
    • 0 comments
    • 1 vote

  • Saneyes - How to connect the camera to the phone without network cable

    1. FAQ
    2. Saneyes

    Applies: I21BP/I21BL/I21EG/I21DL/I21DL/I31BCV1/I41DCV1/I41EE/I41EF 1. Make sure your phone is connected to wifi.2. Power on the camera.3. Download app Saneyes from google play or apple store.4. Use...

    • Support Team
    • Updated
    • 2 followers
    • 0 comments
    • 0 votes

  • Danale - How to Share the Device with Others?

    1. FAQ
    2. Danale

    Applies to: I41HD/I41EH As the device is bound with the account, you need to share it with others if they want to watch the device. 1. Click the setting icon in the upper left corner. 2. Click “Fr...

    • Support Team
    • Updated
    • 1 follower
    • 0 comments
    • 1 vote

  • Danale - How to Set and Enable the Cloud Storage Function?

    1. FAQ
    2. Danale

    Applies to: I41HD/I41EH After registering an app account and login in, you need to bind the device to enable the cloud storage function. Click the setting icon in the upper left corner. Click “Sub...

    • Support Team
    • Updated
    • 4 followers
    • 0 comments
    • -3 votes

  • Joylite - What to Do if My Phone Can't Connect Camera?

    1. FAQ
    2. Joylite

    Applies to: I21AG_V7/I21AG_V8/I41CB_V2/I41CB_V3/I41DH 1. Download and install the APP Please go to "Google Play" or "App Store" on your mobile phone, search for "JoyLite", then download and install...

    • Support Team
    • Updated
    • 2 followers
    • 1 comment
    • -3 votes

  • Joylite - How to connect camera to the phone without ethernet cable?

    1. FAQ
    2. Joylite

    Applies to: I21AG_V7/I21AG_V8/I41CB_V2/I41CB_V3/I41DH First of all, please ensure your mobile phone has been connected to the network. (take iPhone as an example here) 1. Open the “Joylite” APP and...

    • Support Team
    • Updated
    • 1 follower
    • 0 comments
    • -1 votes