Joylite - What to Do if My Phone Can't Connect Camera?

Applies to:

I21AG_V7/I21AG_V8/I41CB_V2/I41CB_V3/I41DH

1. Download and install the APP

Please go to "Google Play" or "App Store" on your mobile phone, search for "JoyLite", then download and install it on your phone.

2. Confirm your Wi-Fi status

2.1. Please check if your wireless router has enabled DHCP and if it is a 2.4 GHz network. (The device does not support 5GHz Wi-Fi currently.)

2.2. Please ensure your smartphone has been connected to the wireless router.

2.3. Please ensure there is no special character in the Wi-Fi name and password, and their length does not exceed 30 digits.

3. Check the device’s connection status

Please use the standard power cable to connect the device's DC interface, then the device will start up and send out a prompt tone. You can also use an object to block or cover the device's photoresistor to check if the device's infrared lights will be turned on.

4. Connect the device 

4.1. Open the APP and click the "+" button.

4.2. Click "Add a new camera".

4.3. Click "PTZ Camera".

4.4. Input your Wi-Fi password and click "Confirm".

4.5. You can configure the device by sound wave or by QR Code. Here we present the setting steps to configure by QR Code:

Please hold the QR code on the phone to face the camera lens within 10 to 20 cm, then the device will automatically scan the code and send out the first prompt tone. Wait a moment and you will hear the second joyful prompt tone, which means your configuration is completed, then please click “Next”.

Note: Please ensure the distance between the device and the router is within 3 meters and there is no obstacle between them.

If your adding fails, please press the device reset button to reset the device and return to step C to reconfigure.

F. Scan the device’s QR Code, or input the code by yourself to add the device.

G.?Finally, the device will be added to your phone, and you can start the live preview.