Support Team

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Activity overview

Latest activity by Support Team
  • Support Team created an article,

    Sannce Home - How to make recordings with sound on DVR?

    Apply to: DN81BG DN41CK DN81BL DT61BB   Purpose: There is no speaker nor a microphone in the DVR recorder. In order to record the sound of the system, please knows that you need to buy a microphone...

  • Support Team created an article,

    Type 2 - FAQs for Sannce Sight Standalone IP Camera

    Applies to: I71BD/I71GM   1. The device won’t turn onPlease check if the power adapter is working. Change another power adapter to see if the device works. If the issue still exits, contact our tec...

  • Support Team created an article,

    Type 2 - How to Add the Standalone IP Camera to the Sannce Sight?

    Applies to: I71BD/I71GM   Step 1. Search for Sannce Sight on App Store (for iPhone) or Google Play (for Android smartphones) and download this app. Step 2. Launch the app and click Register. Step ...

  • Support Team created an article,

    How to Use the Waterproof Jacket on SANNCE POE Cameras

    Applies to: All POE cameras  

  • Support Team created an article,

    How to write a review on Amazon

    Here are the steps to submit a review: Go to the Orders page on Amazon. Find the order and click Write a customer review in the Customer Reviews section. Click Submit.

  • Support Team created an article,

    Type 1 - How to add more cameras to Sannce Wireless NVR kit (model N48WHK)?

    Applies to: N48WHP   Purpose:By default, the Sannce NVR (the recorder) model N48WHK works in the 4-channel mode with 4 pre-paired cameras in the kit.However, this NVR can actually work with more ca...

  • Support Team created an article,

    Type 1 - How to play back all channels?

    Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41...

  • Support Team created an article,

    Sannce Home - How to reset the password of DVR?

    Applies to: DN41CK/DN81BL/DN81BG/DT61BB   1. Plug DVR to the router by ethernet cable. 2. Get a windows computer that is connected to the same router. Install software. Here is the software downloa...

  • Support Team created an article,

    Sannce Home - How to access DVR/NVR system on computer browser via its IP?

    Applies to:DN41CK/DN81BL/DN81BG/DT61BB 1. Plug the DVR/NVR to the router with a network cable. 2. Find DVR/NVR‘s IP address. There are two ways to find the IP address:  1) Find the IP address on th...

  • Support Team created an article,

    Sannce Home - How to Configure the Setup Wizard of the DVR?

    Applies to: DN41CK, DN81BG, DN81BL, DT61BB   By default, the Setup Wizard interface pops up once the device has loaded. This article will introduce the recommended settings when configuring the Set...