Support Team

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Activity overview

Latest activity by Support Team
  • Support Team created an article,

    Type 1 - How to play back all channels?

    Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41...

  • Support Team created an article,

    Sannce Home - How to reset the password of DVR?

    Applies to: DN41CK/DN81BL/DN81BG/DT61BB   1. Plug DVR to the router by ethernet cable. 2. Get a windows computer that is connected to the same router. Install software. Here is the software downloa...

  • Support Team created an article,

    Sannce Home - How to access DVR/NVR system on computer browser with its IP locally?

    Applies to:DN41CK/DN81BL/DN81BG/DT61BB   1. Plug the DVR/NVR to the router with a network cable. 2. Find DVR/NVR‘s IP address.  There are two ways to find the IP address:   1) Find the IP address ...

  • Support Team created an article,

    How to Configure the Setup Wizard of the DVR?(HK)

    Applies to: DN41CK, DN81BG, DN81BL, DT61BB   By default, the Setup Wizard interface pops us once the device has loaded. This article will introduce the recommended settings when configuring the Set...

  • Support Team created an article,

    Sannce Home-How to share your device with other user?

    Applies to: DN41CK, DN81BG, DN81BL, DT61BB For Sannce Home device can only be added by one APP account. If another account would like to add it, The system will notice you the system is already bun...

  • Support Team created an article,

    Sannce Home-How to back up the video to USB disk from DVR box

    Applies to: DN41CK/DN81BG/DN81BL/DT61BB There are 2 methods for the video back up 1. Cut off the video time stamp from the payback. Go to the Playback menu, then select the correct channel and the ...

  • Support Team created an article,

    Sannce Home - How to setup G-mail alarm for motion alarm?

    Applies to: DN41CK/ DN81BL/ DT61BB/ DN81BG Gmail setting Log in to your Gmail account on the computer. Open the website below and make a sure less secure app is turned on.https://myaccount.google.c...

  • Support Team created an article,

    Sannce Home-What to do if your device on APP is offline

    Applies to: DN41CK/ DN81BL/ DT61BB/ DN81BG 1. Make sure the receiver is connected to a router via ethernet cable. you can try to change another ethernet cable and another router port to check. 2. G...

  • Support Team created an article,

    Sannce Home-Download link of files in CD

    Applies to: DN41CK/DN81BG/DN81BL/DT61BB Software on Windows Computerhttp://www.sanncegroup.com/document/Computer%20software/Guarding-Vision.exe Software for MAC Computerhttp://www.sanncegroup.com/d...

  • Support Team created an article,

    Sannce Home- DVR User manual.pdf

    Apply to: DN81BG DN41CK DN81BL DT61BB