Applies to:
DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41NK/DM41G/DN41CJ/DN81BJ/DN61EC/DG81W/DG61X/DG41T/DT81DQ/DT41DC/DT61ER/DG41BE/DG81BE/NP41F/N43SU/N44SU/N48PZ/N481U/N441U/N44PBD/N461W/N48PAU
For this system, there will be some optional way to reset the password, please kindly find which way is suitable for you.
Here are the methods to reset the password.
1. Please contact the technical support to get the general super password according to the system date displayed on your monitor.
2. Can you see a "?" on the login page? If yes, please click it to find the key number and send it to technical support, and then please don't turn off your DVR.
After technical support gets your code, the agent will generate a super password for you.
3. Can you see a small QR code after you input the wrong password 5 times? If yes, please click it and make it enlarge, and then please send the full and clear picture of this QR code to the technical support. After the technical support gets your picture, the agent will generate a super password for you.
4. If the above method all not suitable for your case, please kindly note that can you see some prompt message on your login page, such as
"System maintenance, please contact the installer, SN: XXXXXXXX". If it is in this case, please kindly send us a clear picture of this prompt message window, and then please inform us of the system date displayed on your monitor. After we get your pictures, we will inform you how to do it for the next step.
5. If you set up the security questions for the system, you could follow the below instruction to reset the password by using the security questions:
https://support.sannce.com/hc/en-us/articles/900000436483
6. If the login window has the Forgot Password option, you could follow the below instruction to reset the password:
1) Click Forgot Password:
2) Click Forgot Answer:
3) It will show three QR codes on the new window, and please use the APP XMeye/Sannce Vision to scan the CAPTCHA code, and then you could have the code on the APP.
For XMeye:
For Sannce Vision:
4) After you get the code on the APP, please input it into the CAPTCHA box to reset the password:
If the password can't be reset successfully, please kindly submit a request to the technical support.
Comments
4 comments
Good Day, None of these options worked. I am attaching the SN QR picture. On my phone when I scanned the screen the code displayed 822258. Serial number invalid. I've been using this machine for several years and it worked perfectly, and even when I forgot my password, your associates got everything running smoothly by the next day. I have restarted the machine, I have reinstalled the app and nothing is working. Plea
se help some more. Thank you.
Я прошу помочь,я незнаю как разблокировать свой рекордер , забыл пороль . выпуск 2016.11 , сейчас дата2017
Please show me what to do on my cloud Up camera it's a kamatrion
Tried most of these to get back into my dvr after forgetting password . No luck . Thè SN of the dvr is 190513-000001
My email geroma.9219@gmail.com.
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