Support Team
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Recent activity by Support Team-
Can System Record Without Hard Drive?
Applies to: All 1. Is an internal hard drive necessary if we want to record YES. The system must install an internal hard drive to save recordings. Without an internal hard drive, the system is not...
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Type all-Why there is not a hard drive in recorder?
If you want to set up recording and playback video, an internal hard drive is necessary. The system can not record via external USB hard drive. Usually, a hard drive is very expensive. A 1TB hard d...
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How to Connect A POE Switch between POE IPC and POE NVR?
Applies to: All PoE NVRThere are requirements to add a POE switch between POE IPC and POE NVR.1. Please ensure both POE NVR and POE IPC are from Sannce, not from other companies.2. Please make sure...
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Type 4-What to do if hard disk drive can't be recognized?
Applies to: N48PT We sell the system with a hard drive. But we also sell the system without one. Please make sure yours does include a pre-installed hard drive inside first. Go to setting to check ...
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Type 4-How to use DDNS or external IP to connect DVR/NVR remotely?
Applies to: N48PT You can refer to these steps below. 1. Please connect the recorder to router with an ethernet cable 2. Please apply for a DDNS account. Here we take no-lp DDNS as an example. Go t...
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XMeye - What to Do if Monitor Shows No Image and No Config and Offline?
Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41...
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Type 3-How to use DDNS or external IP to connect NVR remotely?
Applies to: DN81Q/DN41Q 1. Please connect DVR to router with a network cable 2.Please fix DVR's IP. http://www.sanncegroup.com/kb/index.php action=artikel&cat=42&id=371&artlang=en 3. Please appl...
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Sannce Sight - How to Setup Motion Detection Recording?
Applies to: NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V/N48WHE/N48PBE/N48WHF/N44WEF Motion detection recording means NVR will record automatica...
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Type 2-How to set up email alerts?
Applies to:NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/N48WHEWe suggest you use Gmail, not yahoo or Hotmail.1. Connect the NVR to the router by ether...
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Sannce Sight - How to Repair the Camera by Matching Code when It Loses Connection to the NVR?
Applies to: NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V The 4 cameras in the package were set up wirelessly to connect NVR when they were produ...
