Support Team
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Recent activity by Support Team-
How to Connect A POE Switch between POE IPC and POE NVR?
Applies to: All PoE NVRThere are requirements to add a POE switch between POE IPC and POE NVR.1. Please ensure both POE NVR and POE IPC are from Sannce, not from other companies.2. Please make sure...
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Type 4-What to do if hard disk drive can't be recognized?
Applies to: N48PT We sell the system with a hard drive. But we also sell the system without one. Please make sure yours does include a pre-installed hard drive inside first. Go to setting to check ...
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Type 4-How to use DDNS or external IP to connect DVR/NVR remotely?
Applies to: N48PT You can refer to these steps below. 1. Please connect the recorder to router with an ethernet cable 2. Please apply for a DDNS account. Here we take no-lp DDNS as an example. Go t...
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XMeye - What to Do if Monitor Shows No Image and No Config and Offline?
Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41...
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Type 3-How to use DDNS or external IP to connect NVR remotely?
Applies to: DN81Q/DN41Q 1. Please connect DVR to router with a network cable 2.Please fix DVR's IP. http://www.sanncegroup.com/kb/index.php action=artikel&cat=42&id=371&artlang=en 3. Please appl...
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Sannce Sight - How to Setup Motion Detection Recording?
Applies to: N441H/N441K/N48WHE/N48WHF/N44WEF/N48PBE Motion detection recording means NVR will record automatically when it is triggered by movement.The DNVR needs an internal hard disk drive for r...
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Type 2-How to set up email alerts?
Applies to:N441H/N441K/N48WHE/N48WHF/N44WEF/N48PBEWe suggest you use Gmail, not yahoo or Hotmail.1. Connect the NVR to the router by ethernet cable.Attention: there are 4 ethernet ports at the back...
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Sannce Sight - How to Repair the Camera by Matching Code when It Loses Connection to the NVR?
Applies to: NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V The 4 cameras in the package were set up wirelessly to connect NVR when they were produ...
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Type all - How to extend cable?
Applies to: All DVR system Usually, the cable for each camera is only 60 ft. If you want to extend the cable, here is the method. Based on the picture, you need to buy a BNC female to the female c...
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XMeye - How to Change Channel's Bit Rate?
Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41...
