Support Team

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Recent activity by Support Team Recent activity Votes

  • Type 1-How to format hard drive

    1. FAQ
    2. Recording&Playback

    DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41NK/DM41G/DN4...

    • Support Team
    • Updated
    • 4 followers
    • 1 comment
    • -3 votes

  • Please Don't Install Desktop Hard Drive into DVR & NVR?

    1. FAQ
    2. Recording&Playback

    Applies to: All DVR & NVR If you need to buy a hard drive by yourself, please don't buy a hard drive for a desktop computer system. The hard drive for desktop has the word "desktop" or "PC" in its ...

    • Support Team
    • Updated
    • 4 followers
    • 3 comments
    • 3 votes

  • Type all - How to apply for an no-ip DDNS account?

    1. FAQ
    2. Network Setting

    Applies to: All DVR&NVR system There are many types of DDNS such as DynDNS,no-IP. Here we take no-IP DDNS as an example. Go to www.no-ip.com .

    • Support Team
    • Updated
    • 2 followers
    • 0 comments
    • -3 votes

  • Type 2-How to upgrade NVR's firmware?

    1. FAQ
    2. System Setting

    Applies to:NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V/N44WEF/N48WHF/N48WHE/N34WBB/N48PBE1. Contact support@sannce.com and check if there is a ...

    • Support Team
    • Updated
    • 8 followers
    • 3 comments
    • -11 votes

  • XMeye - What to Do if All Cameras Are Black & White in Daytime?

    1. FAQ
    2. Channel Image

    Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41...

    • Support Team
    • Updated
    • 4 followers
    • 1 comment
    • -1 votes

  • Type all-Can DVR&NVR connect more than one monitor?

    1. FAQ
    2. System Setting

    Applies to: All DVR&DVR system Is it possible to connect DVR/NVR to more than one monitor The answer is YES. There are two ways to do it. But please notice that VGA cable can be 15M maximum and HDM...

    • Support Team
    • Updated
    • 1 follower
    • 0 comments
    • -1 votes

  • Can DVR&NVR Connect More Than One Monitor?

    1. FAQ
    2. Channel Image

    Applies to: All DVR&NVR system Is it possible to connect DVR/NVR to more than one monitor The answer is YES. There are two ways to do it. But please notice that the VGA cable can be 15M maximum and...

    • Support Team
    • Updated
    • 2 followers
    • 1 comment
    • -2 votes

  • Type 1-How to upgrade camera's firmware?

    1. FAQ
    2. System Setting

    Applies to: NP41F/N43SU/N44SU/N48PZ/N481U/N441U/N44PBD/N461W/N48PAU 1. Connect your NVR to a router with a network cable. 2. Make sure your computer is also connected to the same router as DVR/NVR....

    • Support Team
    • Updated
    • 2 followers
    • 1 comment
    • -3 votes

  • Type all-Where to find computer's network information?

    1. FAQ
    2. others

    The sample is for Windows 7 system. Windows 10 is a little different. You can google the way where to find Windows 10 computer's network information.  Here you can find your computer‘s informatio...

    • Support Team
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Type 3-How to connect DVR/NVR on phone app ATCLOUD

    1. FAQ
    2. others

    Applies to: DN81Q/DN41Q Please search for ATcloud in google play or apple store and install it into your phone. android phone APP(CLOUD)  https://play.google.com/store/apps/details?id=com.gooclient...

    • Support Team
    • Updated
    • 1 follower
    • 0 comments
    • -1 votes