Support Team
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Recent activity by Support Team-
Sannce Cam - What to Do if You Forget Camera's Password?
Applies to: I21AD/I21AP/I21BK/I21AG/I21AK/I21AN/I21AS/I21AR/I21AC/I21AL/I21AH/I21BC/I31BC/I41CB/ I41CG/I41DC The default password of the camera is blank(nothing). If you forgot the new password cre...
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Type all - Is a monitor or TV necessary to view on phone or computer?
Applies to: All DVR&NVR system The phone and computer are using the system's unique SN/ID to connect the system. Some of our system's SN is printed at bottom of DVR. While some are not but the phon...
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Is a Monitor or TV Necessary to View on Phone or Computer?
Applies to: All NVR/DVR The Phone and computer are connected to the system via the serial number of the system. Some of our system's SN is printed at bottom of DVR. While some are not but the phone...
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Type all-How long can TF card record
Applies to: All IP camera 1. The dimension of the card is 15mm× 11mm × 1mm It is called micro SD card or TF card, as same as storage card on the Android smartphone. 2. The storage capacity had bett...
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VR Cam - How to Set Up Camera Without Ethernet Cable?
Applies to: I31BR/Q7/Q8 1. Make your phone connect wifi from the router. 2. Power on the camera. 3. Download the app VR Cam from google play or Apple Store. 4. Run the app and register an account t...
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VR Cam - How to Set Up Camera with Ethernet Cable?
Applies to: I31BR/Q7/Q8 Only for the camera which has an ethernet port. Here are the steps: 1. Make your phone connect wifi from the router. 2. Power on camera and wire camera to the router by ethe...
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Type 1-How to switch captical and small letters?
Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41...
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Sannce Cam - How to Set Up Email Alert on Phone App?
Applies to: I21AD/I21AP/I21BK/I21AG/I21AK/I21AN/I21AS/I21AR/I21AC/I21AL/I21AH/I21BC/I31BC/I41CB/ I41CG/I41DC 1. enable motion detection and email alert. 2. Please log in to your Gmail account and?o...
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Sannce Cam - How to connect camera to the phone without ethernet cable?
Applies to: I21AD/I21AP/I21BK/I21AG/I21AK/I21AN/I21AS/I21AR/I21AC/I21AL/I21AH/I21BC/I31BC/I41CB/ I41CG/I41DC 1. Make sure the phone is connected to wifi. Note: The wifi needs to be 2.4GHz because ...
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Sannce Cam - How to add the camera to the APP via the network cable?
Applies to: I21AD/I21AP/I21BK/I21AG/I21AK/I21AN/I21AS/I21AR/I21AC/I21AL/I21AH/I21BC/I31BC/I41CB/ I41CG/I41DC 1. Power on the camera. 2. Connect the camera to the router by ethernet cable. MAKE SUR...
