Support Team

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  • Type all - How to apply for an no-ip DDNS account?

    1. FAQ
    2. Network Setting

    Applies to: All DVR&NVR system There are many types of DDNS such as DynDNS,no-IP. Here we take no-IP DDNS as an example. Go to www.no-ip.com .

    • Support Team
    • Updated
    • 2 followers
    • 0 comments
    • -3 votes

  • Type 2-How to upgrade NVR's firmware?

    1. FAQ
    2. System Setting

    Applies to:NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V/N44WEF/N48WHF/N48WHE/N34WBB/N48PBE1. Contact support@sannce.com and check if there is a ...

    • Support Team
    • Updated
    • 10 followers
    • 3 comments
    • -11 votes

  • XMeye - What to Do if All Cameras Are Black & White in Daytime?

    1. FAQ
    2. Channel Image

    Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41...

    • Support Team
    • Updated
    • 4 followers
    • 1 comment
    • -1 votes

  • Type all-Can DVR&NVR connect more than one monitor?

    1. FAQ
    2. System Setting

    Applies to: All DVR&DVR system Is it possible to connect DVR/NVR to more than one monitor The answer is YES. There are two ways to do it. But please notice that VGA cable can be 15M maximum and HDM...

    • Support Team
    • Updated
    • 1 follower
    • 0 comments
    • -1 votes

  • Can DVR&NVR Connect More Than One Monitor?

    1. FAQ
    2. Channel Image

    Applies to: All DVR&NVR system Is it possible to connect DVR/NVR to more than one monitor The answer is YES. There are two ways to do it. But please notice that the VGA cable can be 15M maximum and...

    • Support Team
    • Updated
    • 2 followers
    • 1 comment
    • -2 votes

  • Type 1-How to upgrade camera's firmware?

    1. FAQ
    2. System Setting

    Applies to: NP41F/N43SU/N44SU/N48PZ/N481U/N441U/N44PBD/N461W/N48PAU 1. Connect your NVR to a router with a network cable. 2. Make sure your computer is also connected to the same router as DVR/NVR....

    • Support Team
    • Updated
    • 2 followers
    • 1 comment
    • -3 votes

  • Type all-Where to find computer's network information?

    1. FAQ
    2. others

    The sample is for Windows 7 system. Windows 10 is a little different. You can google the way where to find Windows 10 computer's network information.  Here you can find your computer‘s informatio...

    • Support Team
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Type 3-How to connect DVR/NVR on phone app ATCLOUD

    1. FAQ
    2. others

    Applies to: DN81Q/DN41Q Please search for ATcloud in google play or apple store and install it into your phone. android phone APP(CLOUD)  https://play.google.com/store/apps/details?id=com.gooclient...

    • Support Team
    • Updated
    • 1 follower
    • 0 comments
    • -1 votes

  • Can System Record Without Hard Drive?

    1. FAQ
    2. Recording&Playback

    Applies to: All 1. Is an internal hard drive necessary if we want to record YES. The system must install an internal hard drive to save recordings. Without an internal hard drive, the system is not...

    • Support Team
    • Updated
    • 4 followers
    • 3 comments
    • 0 votes

  • Type all-Why there is not a hard drive in recorder?

    1. FAQ
    2. Recording&Playback

    If you want to set up recording and playback video, an internal hard drive is necessary. The system can not record via external USB hard drive. Usually, a hard drive is very expensive. A 1TB hard d...

    • Support Team
    • Updated
    • 2 followers
    • 1 comment
    • 2 votes