Support Team
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Recent activity by Support Team-
Sannce Cam-- What to Do if Phone Can't Connect Camera ?
Applies to: I21AD/I21AP/I21BK/I21AG/I21AK/I21AN/I21AS/I21AR/I21AC/I21AL/I21AH/I21BC/I31BC/I41CB/I41CG/I41DC Please follow the instruction in the manual to set up wifi. https://support.sannce.com/h...
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Type 1-How to export log of APP Sannce Vision
Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41...
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Type 1-How to export log on the APP XMeye
Applies to: NP41F/N43SU/N44SU/N48PZ/N481U/N441U/N44PBD/N461W/N48PAU 1. Please login in the system on the app. 2. Go to local settings. 3. Tap the app icon quickly until you see many sentences. ...
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Type 4 - How to Connect Non-POE or Wireless IP Camera to POE NVR via the Onvif Protocol?
Applies to: N48PT Usually, the POE NVR system we sell includes several POE IP cameras so that camera can be plugged into NVR's ethernet port directly. But some customers may need to connect non-POE...
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XMeye - What to Do if System Can Not Overwrite Files?
Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41...
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XMeye - How to Change System's Password?
Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41...
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Type 2-What to do if NVR gets stuck in SANNCE logo when turning on the NVR
Applies to: NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V Here are some methods for troubleshooting:a). Please unplug the Ethernet cable from sys...
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Type all-Is the DVR able to connect wireless camera?
Applies to: All DVR Let us take a DVR as an example to answer this question. The DVR has 3 modes. Mode 1: only analog mode Analog cameras can be plugged into DVR directly, and no IP cameras could b...
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Type all-Why is there only 1 power adapter in package but you have 2 or 4 cameras
Applies to: All DVR Many customers contact us to ask why they have 2 or 4 cameras but there is only 1 power adapter in the package. It is because there is a 1/4 power splitter in the package which ...
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Type all-What is the difference between DVR system and POE NVR system
We have 2 kinds of system. One is DVR with analogue cameras. The other one is POE NVR with POE IPC. You may find the POE NVR system is more expensive than a DVR system when they have the same resol...
