Support Team

1. Video
2. NVR

Applies to: N48WHK   Purpose:By default, the Sannce NVR (the recorder) model N48WHK works in the 4-channel mode with 4 pre-paired cameras in the kit.However, this NVR can actually work with more ca...

• Support Team
• May 19, 2021 16:04
• Updated
• 4 followers
• 0 comments
• -4 votes

1. FAQ
2. Sannce Home

Applies to: DN41CK/DN81BL/DN81BG/DT61BB   1. Plug DVR to the router by ethernet cable. 2. Get a windows computer that is connected to the same router. Install software. Here is the software downloa...

• Support Team
• October 13, 2022 13:35
• Updated
• 33 followers
• 0 comments
• -41 votes

1. FAQ
2. Sannce Home

Applies to:DN41CK/DN81BL/DN81BG/DT61BB 1. Plug the DVR/NVR to the router with a network cable. 2. Find DVR/NVR‘s IP address. There are two ways to find the IP address:  1) Find the IP address on th...

• Support Team
• February 04, 2021 07:35
• Updated
• 4 followers
• 0 comments
• -6 votes

1. FAQ
2. Sannce Home

Applies to: DN41CK, DN81BG, DN81BL, DT61BB   By default, the Setup Wizard interface pops up once the device has loaded. This article will introduce the recommended settings when configuring the Set...

• Support Team
• February 05, 2021 12:58
• Updated
• 8 followers
• 4 comments
• -7 votes

1. FAQ
2. Sannce Home

Applies to: DN41CK, DN81BG, DN81BL, DT61BB The DVR can only be added to one APP account. If another account would like to add it, the system will notice you the system is already bund. As other use...

• Support Team
• February 22, 2021 04:47
• Updated
• 1 follower
• 0 comments
• -1 votes

1. FAQ
2. Sannce Home

Applies to: DN41CK/DN81BG/DN81BL/DT61BB There are 2 methods to back up the videos from the DVR. 1. Cut off the video time stamp from the payback. Go to the Playback menu, then select the correct ch...

• Support Team
• February 22, 2021 04:39
• Updated
• 1 follower
• 0 comments
• -1 votes

1. FAQ
2. Sannce Home

Applies to: DN41CK/ DN81BL/ DT61BB/ DN81BGGmail setting1.Please open the google and log in your google account.Then click settings>your google's account icon>manage your google account:2.Click secu...

• Support Team
• March 06, 2026 02:28
• Updated
• 3 followers
• 0 comments
• -1 votes

1. FAQ
2. Sannce Home

Applies to: DN41CK/ DN81BL/ DT61BB/ DN81BG 1. Make sure the receiver is connected to a router via ethernet cable. you can try to change another ethernet cable and another router port to check. 2. G...

• Support Team
• November 16, 2021 02:37
• Updated
• 5 followers
• 0 comments
• -14 votes

1. FAQ
2. Sannce Home

Applies to: DN41CK, DN81BG, DN81BL, DT61BB The article will introduce how to set up the motion recording, If this guide can not solve your problem, please submit a request here to the technical sup...

• Support Team
• February 23, 2021 07:51
• Updated
• 1 follower
• 0 comments
• 0 votes

1. FAQ
2. others

NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V

• Support Team
• May 18, 2021 21:02
• Updated
• 1 follower
• 0 comments
• -1 votes