Support Team
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Recent activity by Support Team-
Joylite - How to Set Up Camera with Cable (only for Camera with Ethernet Port)
Applies to: I21AG_V7/I21AG_V8/I41CB_V2/I41CB_V3/I41DH Note: This tutorial is only applicable to those devices with an Ethernet port. Please power on the device and the device will be started. Pleas...
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Joylite - How to Set Up Motion Detection and Recording?
Applies to: I21AG_V7/I21AG_V8/I41CB_V2/I41CB_V3/I41DH 1. First of all, please power off the device before installation. The device supports up to 64G Micro SD card. Before inserting the card, pleas...
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Type all-What to do if one or several cameras' image is abnormal
Applies to: All NVR&NVR system If the camera's image is abnormal, for example, the image is black and white, and one camera does not show an image on the monitor, please follow the below instructio...
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Type 2-What to do if you forgot the admin password of system?
Applies to: NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V/N48WHE/N48WHF/N44WEF/N44WEE/N48WHD/N48WHP/N48PBE If you forgot the admin password of th...
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Type 2-What to do if the hard disk/ drive can't be recognized?
Applies to: NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V Go to System Setup-->General setup-->HDD setup to check the status of the hard drive. I...
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Type 2 - What to do if NVR can not enter its system?
Applies to: NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V Usually, when you connect NVR to a power source with an adapter, the monitor will show ...
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XMeye - What to Do if the Cameras Show No Image on Monitor? (situation 2)
Applies to: NP41F/N43SU/N44SU/N48PZ/N481U/N441U/N44PBD/N461W/N48PAU If you can access the system’s settings panel as shown in the picture below, but the cameras do not display any image on the moni...
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XMeye - How to Access IP Camera Individually to Flip Image, Change Time & Title and Upgrade Firmware?
Applies to: N44SU/N43SU Generally, the IP camera is connected to NVR and we can configure all settings of the IP camera in NVR's system. But in fact, we can access to IP camera system individually ...
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XMeye - How to Set Up Motion Detection Push Function on the App Sannce Vision?
Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41...
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XMeye - How to Upgrade the firmware on DVR/NVR System?
Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41...
