Support Team
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Recent activity by Support Team-
Type 1-How to find the serial number, QR code and NAT status of system?
Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41...
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Troubleshooting - If One or Some Cameras Show No Image on DVR/NVR
If all cameras are connected to DVR/NVR with cables and the recorder is connected to a monitor with a cable, one or several cameras show no live video on monitor, but others are working fine. There...
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DVR&NVR Stuck Issue
Part 1 Type 1 system stuck in the upgrade interface Please disconnect the Ethernet cable to the router, and default the system.After rebooting the system and it works well, you need to set a new p...
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Forget Password
Here is the guide for every type of system. Kindly please follow the guide to get the exact system type to get the solutionhttps://support.sannce.com/hc/en-us/articles/360032468872 XMeye: Please fo...
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Home Automation WiFi Camera's Connection Problem
Here is the guide for every type of system. Kindly please follow the guide to get the exact system type to get the solution https://support.sannce.com/hc/en-us/articles/900000421023 1. Connection p...
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Type 2-How to add the camera to the NVR N48PBE via ONVIF protocol?
Applies to: N48PBE Note: A. Make sure the IP camera supports Onvif protocol. If you connect the camera to the NVR directly, please also make sure that the IP camera is a standard POE camera, not XP...
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Type all-How to find ebay user name or Amazon order No.
Applies to: All products Find eBay user name on the computer. Find eBay user name on the app. Find Amazon order number on the computer. Find Amazon order number on the app.
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Type 3---How to Connect the System to FreeCamPro?
Applies to: DN81Q/DN41Q If your security system can't work with the ATCloud properly, please try to use the APP FreecamPro. Here are the steps about how to connect the system to the APP. Please che...
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Type all - How to Rate a Ticket When You Receive the Rating Request Email?
When the ticket is closed, the system will send a rating request email to the customer automatically. If you are satisfied with our service and our products, please click 'Good, I'm satisfied.' to...
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YCC365 PLUS - How to Add the Camera to the APP YCC365 PLUS?
Applies to: I41CB_V6 This article will tell you how to connect the cameras to the APP YCC365 PLUS. If you order a camera I41CB_V6, please follow the below instruction to add it to the APP step by s...
