Support Team
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Recent activity by Support Team-
Type 1-How to use Security Questions to reset your system's password
Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41...
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Type 1 - How to create Security Questions?
Applies to: DT81DQ DT41DC DT61ER 1. Please right click your mouse and go to Main Menu-Advanced-Account. 2. Please go choose the admin and click the Question. 3. Please choose the questions that...
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Sannce Sight - How to Update the Camera's Firmware Version Online?
Applies to: NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V 1. Please go to System Setup-->Network Setup to make sure the P2P status is online. You...
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Sannce Cam - How to set up FTP function
Applies to: I21AD/I21AP/I21BK/I21AG/I21AK/I21AN/I21AS/I21AR/I21AC/I21AL/I21AH/I21BC/I31BC/I41CB/I41CG/I41DC This product only supports upload motion detection screenshots to FTP. 1. Please refer to...
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Type 4 - How to get remote view on computer for the IP camera separately?
Applies to: N48PT 1. Please connect your camera to the router with an ethernet cable and give it power at the same time. 2. Please download the search tool on the computer: http://sanncegroup.com/d...
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Type 4 - How to Get the Remote View on Phone for the Ip Camera Separately?
Applies to: N48PT 1. Here is the app that is used to get the remote view on the phone. Android APP (sannce view): www.sanncegroup.com/document/others/N48PT/app/Sannce_View.apk iPhone APP (sannce vi...
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VR Cam - How to Get Remote View on Computer？
Applies to: I31BR/Q7/Q8 1. Please set up the camera on phone firstly. The instruction is listed below: How to set up the camera with ethernet cable: http://www.sanncegroup.com/kb/index.php?action=a...
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Sannce Sight - How to Auto Add Camera to Nvr if You Delete It from the Channel (no Need Ethernet Cable)
Applies to: NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V If you delete the paired camera from the channel, you can auto-add it by the following ...
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Sannce Sight - How to Connect the NVR to the Sannce Sight APP？
Applies to: N441H/N441K/N44WEB/N44WED/N44WEC/N48WHE/N48PBE 1. Power on NVR and connect the recorder to the router by network cable. 2. Go to System Setup-->Network Setup to check if P2P is o...
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Danale - How to View the Camera on Your Phone?
Applies: I41HD/I41EH Please confirm the following information before adding the device: 1. Is the Wi-Fi connected to your mobile phone is a 2.4 GHz frequency band. As the camera does not support 5 ...
