Support Team
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Recent activity by Support Team-
Sannce Cam - How to use software view the camera on the computer?
Applies to: I21AD/I21AP/I21BK/I21AG/I21AK/I21AN/I21AS/I21AR/I21AC/I21AL/I21AH/I21BC/I31BC/I41CB/I41CG/I41DC 1. Use the phone to connect APP first to make sure the phone is able to connect the camer...
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Type all - Can we view the cameras without internet?
Applies to: All DVR&NVR system There are 3 ways to view the image of cameras on the system. 1. View images on the monitor don't need the Internet. So a router is not necessary for view on the monit...
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Type 1-Why does system send so many email alerts and keep recording all the time?
Applies to:DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41N...
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XMeye - How to Reset POE IP Camera's Password to Factory Default?
Applies to: NP41F/N43SU/N44SU/N48PZ/N481U/N441U/N44PBD/N461W/N48PAU If you created a new password for the POE IP camera but forgot it, here is a method for how to reset it to the factory default se...
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XMeye - How to Find Device's IP in Router's Page?
Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41...
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Type 4 - How to Connect System on Computer Software?
Applies to: N48PT The software can only work on the Windows system, not MAC. 1. Plug NVR to the router by ethernet cable. 2. Log in to the system to check P2P status: Config-->APP-->P2P-->Status. I...
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Type 1-How to register an account for remote view on phone app
Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41...
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Sannce Sight - How to Enhance Video Signal
Applies to: NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V The camera connects to the NVR by its own wifi. When the camera's wifi signal is too we...
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Sannce Cam - How to Change Computer Software 'sannce Cam' Language from Chinese to English?
Applies to: I21AD/I21AP/I21BK/I21AG/I21AK/I21AN/I21AS/I21AR/I21AC/I21AL/I21AH/I21BC/I31BC/I41CB/I41CG/ I41DC/I41ED If you open the ‘Sannce Cam’ software but find the software’s language is Chinese,...
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Type 2 - How to change the system language?
Applies to: NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V 1. Please right-click your mouse, and then click "System Setup". 2. Then you will see t...
