Support Team
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Recent activity by Support Team-
Type 1-How to use Security Questions to reset your system's password
Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41...
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Type 1 - How to create Security Questions?
Applies to: DT81DQ DT41DC DT61ER 1. Please right click your mouse and go to Main Menu-Advanced-Account. 2. Please go choose the admin and click the Question. 3. Please choose the questions that...
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Sannce Sight - How to Update the Camera's Firmware Version Online?
Applies to: NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V 1. Please go to System Setup-->Network Setup to make sure the P2P status is online. You...
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Type 4 - How to get remote view on computer for the IP camera separately?
Applies to: N48PT 1. Please connect your camera to the router with an ethernet cable and give it power at the same time. 2. Please download the search tool on the computer: http://sanncegroup.com/d...
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Type 4 - How to Get the Remote View on Phone for the Ip Camera Separately?
Applies to: N48PT 1. Here is the app that is used to get the remote view on the phone. Android APP (sannce view): www.sanncegroup.com/document/others/N48PT/app/Sannce_View.apk iPhone APP (sannce vi...
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Sannce Sight - How to Auto Add Camera to Nvr if You Delete It from the Channel (no Need Ethernet Cable)
Applies to: NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V If you delete the paired camera from the channel, you can auto-add it by the following ...
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Sannce Sight - How to Connect the NVR to the Sannce Sight APP？
Applies to:N441H/N441K/N48WHE/N48WHF/N44WEF/N48PBE 1. Power on NVR and connect the recorder to the router by network cable. 2. Go to System Setup-->Network Setup to check if P2P is online. It must ...
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Type all-What to do if one or several cameras' image is abnormal
Applies to: All NVR&NVR system If the camera's image is abnormal, for example, the image is black and white, and one camera does not show an image on the monitor, please follow the below instructio...
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Type 2-What to do if you forgot the admin password of system?
Applies to:N441H/N441K/N48WHE/N48WHF/N44WEF/N48PBE/N98WHE/N98WHGIf you forgot the admin password of the system, please follow the steps below to reset the password.1. Input a wrong password and cli...
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Type 2-What to do if the hard disk/ drive can't be recognized?
Applies to:N441H/N441K/N48WHE/N48WHF/N44WEF/N48PBEGo to System Setup-->General setup-->HDD setup to check the status of the hard drive. If it says Formatted, it means it is working. If it is Unform...
