Support Team
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Recent activity by Support Team-
XMeye-What to do if the hard drive can't be recognized or the status is error on NVR?
Applies to: N98PBD/N96PBK Please go to Advanced-->HDD Info and check the HDD status: If the Status shows Normal, it means the hard drive is functional. If there is nothing on the storage or t...
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How to Install the TeamViewer for Remote Support
Applies to: All Sannce model When you need remote help with you DVR/NVR system. You need to firstly install the software TeamViewer into your computer. Steps: 1. Visit the official website of Tea...
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XMeye-What to Do if DVR Can Not Be Connected to the Network?
Applies to: DN41CS/DN81BS/DT61BH/DT81BF/DT31BZ Please plug DVR into the router with a network cable if you wanna use a computer or phone to connect the recorder locally or remotely. When your loc...
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XMeye - How to Connect DVR on Phone App Sannce Vision?
Applies to: DN41CS/DN81BS/DT61BH/DT81BF/DT31BZ Purpose: For remote phone view If you want to view your device on your phone app, please make sure that your device is connected to the internet suc...
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Sannce Smart-How to Add the Security System to XVRView APP？
Applies to: DN41CR/DN81BR/DT61BR/DT61BT/DT81BT The article will introduce how to connect the system to the mobile phone. If you have a concern about the instruction, please submit a request here to...
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Sannce Sight - What to Do If DVR/NVR Show "No signal" or Black and Blank on The Monitor?
Applies to: NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V/N48WHE/N44WED/N48PBE After you connect the DVR/NVR to a monitor/display/TV, it shows no...
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Sannce Vision - What to Do If DVR/NVR Show "No signal" or Black and Blank on The Monitor?
Applies to: DH81NK/DH41NK/DM21O/DM31O/DL81A/DH81S/DH81NG/DN81NB/DM41G/DN41CJ/DN81BJ/DN61EC/DG81W/DG61X/DG41T/DT81DQ/DT41DC/DT61ER/DG41BE/DG81BE/DN41CR-V1/DT61BR-V1/DT61BR-V2/DN81BR-V2/DN81BR-V3/N...
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XMeye -How to connect NVR to software VMS on the computer?
Applies to: N98PBD/N96PBK The VMS can help you to manage your NVR both locally and remotely. But before adding your NVR to VMS, please follow the link below to check the network case on your NVR fi...
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XMeye - What to Do if Dvr Can't Connect to Internet Successfully?
Applies to: DN41CS/DN81BS/DT61BH/DT81BF/DT31BZ Please plug DVR into the router with a network cable if you wanna use a computer or phone to connect the recorder locally or remotely. Then please go ...
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XMeye - How to Connect NVR on Phone App Sannce Vision?
Applies to: N98PBD/N96PBK Purpose: For remote phone view If you want to view your device on your phone app, please make sure that your device is connected to the internet successfully. When your lo...
