Support Team
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Activity overview
Latest activity by Support Team-
Support Team created an article,
Sannce Home - What to Do if Your DVR Says Offline on the App?
Applies to: DT81BC/DT81BDPlease right-click the mouse on the monitor, then go to the menu-- configuration--network--sannce home and check if the connection status is online：If not, please try the f...
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Support Team created an article,
Sannce Home-How to create and find the verification code on the DVR?
Applies to: DT81BC/DT81BDPlease go to Platform Access, click 'Enable' and create a "verification code" by yourself. Please note the verification code must be set up, otherwise, the network status o...
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Support Team created an article,
Sannce Home-How to Add the DVR to APP Sannce Home？
Applies to: DT81BC/DT81BDThe article will introduce how to connect the system to the mobile phone. Please check the network status of the system. If the users want to view the cameras remotely, th...
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Support Team created an article,
Sannce Sight - How to Connect the NVR to the APP？
Applies to:N98WHE/N98WHG1.Make sure the NVR is connected to the internet first.#Please right-click the mouse on the monitor, then go to System Setup>network>select connect to the router(wireless)>c...
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Support Team created an article,
Sannce Life--How to Connect Camera To Sannce Life APP?
Applies to: I51EQ/I91FX/I51HR/I51HS/I91EHPurpose: For remote phone view Please follow this video to add the camera to the APP:How to add the camera to SANNCE Life APP If the app doesn't work proper...
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Support Team created an article,
Sannce Sight - How to Connect the camera without the NVR to the Sannce Sight APP？
Applies to: I51CM, I71DC, I71GL, I91FC Purpose: You can access the camera on the app remotely.Steps:1.Download app Sannce Sight on the App Store or Google Play Store. Here is the Sannce sight dow...
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Support Team created an article,
N98PBM/N98PBN-How to Set up Email Alerts?
Applies to: N98PBM/N98PBNPlease follow the steps below to check the settings of the e-mail alert:If you want to set up the e-mail alert, please make sure that your NVR is connected to the internet ...
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Support Team created an article,
Sannce Sight-- I71DC/I51CM User manual in EN/DE/FR/ES/IT
Applies to: I71DC and I51CM User manual in EN/DE/FR/ES/IT:http://www.sanncegroup.com/document/User%20Manual/I71DC_I51CM_manaul_in_EN_DE_FR_ES_IT.pdfIf you have any other questions, please send an e...
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Support Team created an article,
ICSee-I91FT User Manual in EN/DE/FR/ES/IT
Applies to: I91FT User manual in EN/DE/FR/ES/IT:http://www.sanncegroup.com/document/User%20Manual/I91FT_manaul_in_EN_DE_FR_ES_IT.pdf If you have any other questions, please send an email to support...
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Support Team created an article,
Vico Home-- I71FG User manual in EN
Applies to: I71FG User manual in EN http://www.sanncegroup.com/document/User%20Manual/I71FG_manual_in_EN.pdf If you have any other questions, please send an email to support@sannce.com for help.
