Support Team
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Recent activity by Support Team-
Sannce Home - What to Do if Your DVR Says Offline on the App?
Applies to: DT81BC/DT81BDPlease right-click the mouse on the monitor, then go to the menu-- configuration--network--sannce home and check if the connection status is online：If not, please try the f...
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Sannce Home-How to create and find the verification code on the DVR?
Applies to: DT81BC/DT81BDPlease go to Platform Access, click 'Enable' and create a "verification code" by yourself. Please note the verification code must be set up, otherwise, the network status o...
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Sannce Home-How to Add the DVR to APP Sannce Home？
Applies to: DT81BC/DT81BDThe article will introduce how to connect the system to the mobile phone. Please check the network status of the system. If the users want to view the cameras remotely, th...
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Sannce Sight - How to Connect the NVR to the APP？
Applies to:N98WHE/N98WHG1.Make sure the NVR is connected to the internet first.#Please right-click the mouse on the monitor, then go to System Setup>network>select connect to the router(wireless)>c...
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Sannce Life--How to Connect Camera To Sannce Life APP?
Applies to: I51EQ/I91FX/I51HR/I51HS/I91EHPurpose: For remote phone view Please follow this video to add the camera to the APP:How to add the camera to SANNCE Life APP If the app doesn't work proper...
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Sannce Sight - How to Connect the camera without the NVR to the Sannce Sight APP？
Applies to: I51CM, I71DC, I71GL, I91FC Purpose: You can access the camera on the app remotely.Steps:1.Download app Sannce Sight on the App Store or Google Play Store. Here is the Sannce sight dow...
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Sannce Life--I51HR User Manual in EN/DE/SP/IT/FR
Applies to: I51HR User manual in EN/DE/SP/IT/FR: http://www.sanncegroup.com/document/User%20Manual/I51HR%20manual_in%20EN_DE_SP_IT_FR.pdf If you have any other questions, please send an email to s...
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Sannce Life--N98PBM User manual in EN/DE/FR/IT/ES
Applies to: N98PBM 1.User manual in EN/DE/FR/IT/ES:http://www.sanncegroup.com/document/User%20Manual/N98PBM%20user%20manual%20in%20EN%20DE%20FR%20IT%20ES.pdf 2.User manual V2 in EN/DE/FR/IT/ES: htt...
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How to install a hard disk drive if the DVR without the hard drive cable?DT81BC & DT81BD
Applies to: DT81BC & DT81BD DVR can record and playback only after a hard disk is installed. Otherwise, you can only preview the real-time recording.Note: Before installing a hard disk drive (HDD),...
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XMeye - How to Access the DVR/NVR by its IP on the Browser
Applies to: DN41CS/DN81BS/DT61BH/DT81BF/DT31BZ/N98PBD/N96PBKThe article will introduce how to access the DVR/NVR by its IP address on a browser. -Preparation:Make sure the DVR/NVR is connected to t...
