Support Team

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Recent activity by Support Team Recent activity Votes

  • XMeye - How to Remove Blocked Area on Screen?

    1. FAQ
    2. System Setting

    Apples to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41N...

    • Support Team
    • Updated
    • 3 followers
    • 1 comment
    • 0 votes

  • How to Connect DVR/NVR System for the First Time?

    1. FAQ
    2. System Setting

    Applies to: All DVR system Below is a connection diagram to connect the DVR system for the first time.     Below is a connection diagram to connect the POE NVR system for the first time. Below is...

    • Support Team
    • Updated
    • 2 followers
    • 0 comments
    • 1 vote

  • How to install a hard disk drive?

    1. FAQ
    2. Recording&Playback

    Applies to: DVR & NVR DVR/NVR can record and playback only after a hard disk is installed. Otherwise, you can only preview the real-time recording. Note: Before installing a hard disk drive (HDD), ...

    • Support Team
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Type 2 - How to access camera's setting page?

    1. FAQ
    2. Channel Image

    Applies to: NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V 1. Please connect the camera to the router by ethernet cable and power on the camera by...

    • Support Team
    • Updated
    • 3 followers
    • 0 comments
    • 0 votes

  • Type 1-How to use DDNS or external IP to connect DVR/NVR remotely?

    1. FAQ
    2. Network Setting

    Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41...

    • Support Team
    • Updated
    • 2 followers
    • 0 comments
    • -1 votes

  • Type 1-How to find the serial number, QR code and NAT status of system?

    1. FAQ
    2. Network Setting

    Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41...

    • Support Team
    • Updated
    • 5 followers
    • 0 comments
    • -3 votes

  • Type all - How to judge whether a remote control is broken?

    1. FAQ
    2. System Setting

    Applies to: All DVR&NVR system 1. Make sure batteries have power and positive and negative are correctly matched. 2. Open the camera on your smartphone and aim the camera at the light of remote con...

    • Support Team
    • Updated
    • 1 follower
    • 0 comments
    • -1 votes

  • Troubleshooting - If One or Some Cameras Show No Image on DVR/NVR

    1. Troubleshooting
    2. General

    If all cameras are connected to DVR/NVR with cables and the recorder is connected to a monitor with a cable, one or several cameras show no live video on monitor, but others are working fine. There...

    • Support Team
    • Updated
    • 16 followers
    • 0 comments
    • -95 votes

  • DVR&NVR Stuck Issue

    1. Troubleshooting
    2. General

    Part 1 Type 1 system stuck in the upgrade interface  Please disconnect the Ethernet cable to the router, and default the system.After rebooting the system and it works well, you need to set a new p...

    • Support Team
    • Updated
    • 6 followers
    • 0 comments
    • -17 votes

  • Forget Password

    1. Troubleshooting
    2. General

    Here is the guide for every type of system. Kindly please follow the guide to get the exact system type to get the solutionhttps://support.sannce.com/hc/en-us/articles/360032468872 XMeye: Please fo...

    • Support Team
    • Updated
    • 88 followers
    • 0 comments
    • -62 votes