Support Team

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Activity overview

Latest activity by Support Team

  • Support Team created an article,

    Type 2-How to Backup the Video to the USB stick/External Hard Drive

    1. FAQ
    2. Recording&Playback

    NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V   1. Please connect the USB stick/external hard drive to the USB port on the NVR. Please format the...

    • Support Team
    • Updated
    • 1 follower
    • 0 comments
    • 1 vote

  • Support Team created an article,

    Type 1-How to turn off the alarm light

    1. FAQ
    2. System Setting

    Apply to: DT81DQ_V2/N44PBJ Please go to Alarm-human detection and turn off the "Alarm light".

    • Support Team
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Support Team created an article,

    Sannce Home- How to Setup DST

    1. FAQ
    2. Sannce Home

    Apply to: DN81BG DN41CK DN81BL DT61BB   Please follow the steps on the picture to setup DST

    • Support Team
    • Updated
    • 1 follower
    • 0 comments
    • 1 vote

  • Support Team created an article,

    Type 1 - What to do if I forgot my login password? (N44PBD/N44PBJ)

    1. FAQ
    2. System Setting

    Applies to: N44PBD/N44PBJ   If the login window has the Forgot Password option, you could follow the below instruction to reset the password:1) Click Forgot Password:2) Click Forgot Answer:3) It wi...

    • Support Team
    • Updated
    • 2 followers
    • 0 comments
    • 0 votes

  • Support Team created an article,

    Sannce Home- How to adjust the camera color settings

    1. FAQ
    2. Channel Image

    Apply to: DN81BG DN41CK DN81BL DT61BB

    • Support Team
    • Updated
    • 2 followers
    • 0 comments
    • 0 votes

  • Support Team created an article,

    Sannce Home-How to create/find the verification code

    1. FAQ
    2. Sannce Home

    Applies to: DN41CK/ DN81BL/ DT61BB/ DN81BG Please go to Platform Access, tick on 'Enable' and manually create a "verification code". Please note the verification code must be set up, otherwise, the...

    • Support Team
    • Updated
    • 2 followers
    • 0 comments
    • 0 votes

  • Support Team created an article,

    Type 1- How to set up channel name/camera name

    1. FAQ
    2. System Setting

    Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41...

    • Support Team
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Support Team created an article,

    Sannce Home-How to reset the password via the email?

    1. FAQ
    2. Sannce Home

    Applies to: DN41CK/DN81BL/DN81BG/DT61BB Notice:  When you Activate the DVR box, please do not forget to set up the "Email to reset password". Base on the email address, it would be easier for you t...

    • Support Team
    • Updated
    • 1 follower
    • 0 comments
    • -1 votes

  • Support Team created an article,

    Joylite-how to reset the camera 2

    1. FAQ
    2. Joylite

    Applies to: I21AG V7/V8 & I41CB V2/V3/V4  1. Please power the camera on 2. After you power the cameras for 15 seconds, find the reset button, hold on the reset button for 15-20 seconds to reset thi...

    • Support Team
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Support Team created an article,

    Type 2-How to rollover/upside down the image

    1. Troubleshooting
    2. General

    NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V/N48PBE/N44WEF   1. Right-click on the monitor, choose "video manage" 2. Choose the camera that nee...

    • Support Team
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes