Support Team

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Activity overview

Latest activity by Support Team
  • Support Team created an article,

    Sannce Sight - How to Add the Standalone Camera to the Phone Via the Camera's Wifi Hotspot?

    Apply to: I71BD/I71GM   Preparation:  Please make sure the camera can be powered up. When the camera gets power, the infrared light of the camera will be on.   Here are the steps about how to add t...

  • Support Team created an article,

    Sannce Sight - How to Back up the Video to the USB stick/External Hard Drive

    NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V 1. Please connect the USB stick/external hard drive to the USB port on the NVR. Please format the  ...

  • Support Team created an article,

    Type 1-How to turn off the alarm light

    Apply to: DT81DQ_V2/N44PBJ Please go to Alarm-Human Detect to turn off the "Alarm light".

  • Support Team created an article,

    Sannce Home- How to Setup DST

    Apply to: DN81BG DN41CK DN81BL DT61BB   Please follow the steps on the picture to setup DST

  • Support Team created an article,

    XMeye - What to Do if I Forgot My Login Password? (N44PBD/N44PBJ)

    Applies to: N44PBD/N44PBJ   If the login window has the Forgot Password option, you could follow the below instruction to reset the password:1) Click Forgot Password:2) Click Forgot Answer:3) It wi...

  • Support Team created an article,

    Sannce Home- How to adjust the color settings of the camera?

    Apply to: DN81BG DN41CK DN81BL DT61BB

  • Support Team created an article,

    Sannce Home-How to create and find the verification code?

    Applies to: DN41CK/ DN81BL/ DT61BB/ DN81BG Please go to Platform Access, click 'Enable' and create a "verification code" by yourself. Please note the verification code must be set up, otherwise, th...

  • Support Team created an article,

    XMeye - How to Set Up Channel Name/camera Name?

    Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41...

  • Support Team created an article,

    Sannce Home - How to Reset the Password Via the Email?

    Applies to: DN41CK/DN81BL/DN81BG/DT61BB Notice:  When you Activate the DVR box, please do not forget to set up the "Email to reset password". Base on the email address, it would be easier for you t...

  • Support Team created an article,

    Joylite-how to reset the camera?

    Applies to: I21AG V7/V8 & I41CB V2/V3/V4  1. Please power the camera on 2. After you power the cameras for 15 seconds, find the reset button, hold on the reset button for 15-20 seconds to reset thi...