Support Team

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  • Sannce Home - How to Reset the Password of DVR?

    Applies to: DN41CK/DN81BL/DN81BG/DT61BB   1. Plug DVR to the router by ethernet cable. 2. Get a windows computer that is connected to the same router. Install software. Here is the software downloa...

  • Type 1-How to connect DVR/NVR to software CMS on the computer?

    Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41...

  • Type 2-What to do if you forgot the admin password of system?

    Applies to: NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V/N48WHE/N48WHF/N44WEF/N44WEE/N48WHD/N48WHP/N48PBE If you forgot the admin password of th...

  • XMeye - How to Connect DVR/NVR on Phone App Sannce Vision?

    Applies to: DH81NK/DH41NK/DM21O/DM31O/DL81A/DH81S/DH81NG/DN81NB/DM41G/DN41CJ/DN81BJ/DN61EC/DG81W/DG61X/DG41T/DT81DQ/DT41DC/DT61ER/DG41BE/DG81BE/DN41CR-V1/DT61BR-V1/DT61BR-V2/DN81BR-V2/DN81BR-V3 Pur...

  • Can DVR&NVR Connect More Than One Monitor?

    Applies to: All DVR&NVR system Is it possible to connect DVR/NVR to more than one monitor The answer is YES. There are two ways to do it. But please notice that the VGA cable can be 15M maximum and...

  • Sannce Home - How to View the Cameras on the Computer via the Software Guarding Vision?

    Applies to DN41CK/DN81BL/DT61BB/DN81BG Purpose: To view the Sannce home surveillance system on a computer/laptop, the client software Guarding Vision is required. Step 1: Common settingsThe LAN acc...

  • Sannce Sight - How to Access Camera's Setting Page

    Applies to: NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V/N44WBD/N48WHP/N48WHE 1. Please connect the camera to a router by ethernet cable and pow...

  • Type 4 - How to Use Phone to Connect System?

    Applies to: N48PT 1. Plug NVR to the router by ethernet cable. 2. Log in to the system to check P2P status. It must be online. 3. Search sannce view in google play or apple store to install it into...

  • Type 2-How to set up email alerts?

    Applies to: NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V We suggest you use Gmail, not yahoo or Hotmail. 1. Connect the NVR to the router by eth...

  • Type 1 - How to set up email alerts?

    Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41...