Support Team

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Recent activity by Support Team Recent activity Votes

  • Sannce Home - What to Do if Your Device Says Offline on the App?

    1. FAQ
    2. Sannce Home

    Applies to: DN41CK/ DN81BL/ DT61BB/ DN81BG 1. Make sure the receiver is connected to a router via ethernet cable. you can try to change another ethernet cable and another router port to check. 2. G...

    • Support Team
    • Updated
    • 2 followers
    • 0 comments
    • -3 votes

  • Type 2 - How to change the system language?

    1. FAQ
    2. System Setting

    Applies to: NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V 1. Please right-click your mouse, and then click "System Setup". 2. Then you will see t...

    • Support Team
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Type 1-How to upgrade camera's firmware?

    1. FAQ
    2. System Setting

    Applies to: NP41F/N43SU/N44SU/N48PZ/N481U/N441U/N44PBD/N461W/N48PAU 1. Connect your NVR to a router with a network cable. 2. Make sure your computer is also connected to the same router as DVR/NVR....

    • Support Team
    • Updated
    • 1 follower
    • 0 comments
    • -2 votes

  • XMeye - How to Upgrade the firmware on DVR/NVR System?

    1. FAQ
    2. System Setting

    Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41...

    • Support Team
    • Updated
    • 7 followers
    • 1 comment
    • -1 votes

  • Tip Us Now!

    1. FAQ
    2. TroubleShorting Guide

    Buy me a coffee Excellent Service $ 10.00 USD Awesome Service $ 5.00 USD Good Service $ 1.00 USD

    • Support Team
    • Updated
    • 2 followers
    • 0 comments
    • 2 votes

  • Type 1-How to connect system with its IP instead of SN by software CMS?

    1. FAQ
    2. CMS

    Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41...

    • Support Team
    • Updated
    • 1 follower
    • 0 comments
    • 1 vote

  • XMeye - How to Connect DVR/NVR on Phone App XMeye?

    1. FAQ
    2. Sannce Vision

    Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41...

    • Support Team
    • Updated
    • 2 followers
    • 0 comments
    • 1 vote

  • Sannce Home - How to Reset the Password of DVR?

    1. FAQ
    2. Sannce Home

    Applies to: DN41CK/DN81BL/DN81BG/DT61BB   1. Plug DVR to the router by ethernet cable. 2. Get a windows computer that is connected to the same router. Install software. Here is the software downloa...

    • Support Team
    • Updated
    • 6 followers
    • 0 comments
    • -13 votes

  • Type all-Where to find computer's network information?

    1. FAQ
    2. others

    The sample is for Windows 7 system. Windows 10 is a little different. You can google the way where to find Windows 10 computer's network information.  Here you can find your computer‘s informatio...

    • Support Team
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Type 2 - How to set up 24 hours recording?

    1. FAQ
    2. Recording&Playback

    Applies to: NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V The NVR needs an internal hard disk drive for recording. Without the hard drive, the sy...

    • Support Team
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes