Support Team

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Recent activity by Support Team Recent activity Votes

  • Sannce Home - How to Reset the Password of DVR?

    1. FAQ
    2. Sannce Home

    Applies to: DN41CK/DN81BL/DN81BG/DT61BB   1. Plug DVR to the router by ethernet cable. 2. Get a windows computer that is connected to the same router. Install software. Here is the software downloa...

    • Support Team
    • Updated
    • 14 followers
    • 0 comments
    • -24 votes

  • Type 1-How to connect DVR/NVR to software CMS on the computer?

    1. FAQ
    2. CMS

    Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41...

    • Support Team
    • Updated
    • 3 followers
    • 1 comment
    • -2 votes

  • Type 2-What to do if you forgot the admin password of system?

    1. FAQ
    2. System Setting

    Applies to: NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V/N48WHE/N48WHF/N44WEF/N44WEE/N48WHD/N48WHP/N48PBE If you forgot the admin password of th...

    • Support Team
    • Updated
    • 5 followers
    • 1 comment
    • -9 votes

  • XMeye - How to Connect DVR/NVR on Phone App Sannce Vision?

    1. FAQ
    2. Sannce Vision

    Applies to: DH81NK/DH41NK/DM21O/DM31O/DL81A/DH81S/DH81NG/DN81NB/DM41G/DN41CJ/DN81BJ/DN61EC/DG81W/DG61X/DG41T/DT81DQ/DT41DC/DT61ER/DG41BE/DG81BE/DN41CR-V1/DT61BR-V1/DT61BR-V2/DN81BR-V2/DN81BR-V3 Pur...

    • Support Team
    • Updated
    • 5 followers
    • 2 comments
    • -2 votes

  • Can DVR&NVR Connect More Than One Monitor?

    1. FAQ
    2. Channel Image

    Applies to: All DVR&NVR system Is it possible to connect DVR/NVR to more than one monitor The answer is YES. There are two ways to do it. But please notice that the VGA cable can be 15M maximum and...

    • Support Team
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Sannce Home - How to View the Cameras on the Computer via the Software Guarding Vision？

    1. FAQ
    2. Sannce Home

    Applies to DN41CK/DN81BL/DT61BB/DN81BG Purpose: To view the Sannce home surveillance system on a computer/laptop, the client software Guarding Vision is required. Step 1: Common settingsThe LAN acc...

    • Support Team
    • Updated
    • 14 followers
    • 1 comment
    • -1 votes

  • Sannce Sight - How to Access Camera's Setting Page

    1. FAQ
    2. System Setting

    Applies to: NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V/N44WBD/N48WHP/N48WHE 1. Please connect the camera to a router by ethernet cable and pow...

    • Support Team
    • Updated
    • 1 follower
    • 0 comments
    • 1 vote

  • Type 4 - How to Use Phone to Connect System?

    1. FAQ
    2. CMS

    Applies to: N48PT 1. Plug NVR to the router by ethernet cable. 2. Log in to the system to check P2P status. It must be online. 3. Search sannce view in google play or apple store to install it into...

    • Support Team
    • Updated
    • 3 followers
    • 0 comments
    • 0 votes

  • Type 2-How to set up email alerts?

    1. FAQ
    2. Network Setting

    Applies to: NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V We suggest you use Gmail, not yahoo or Hotmail. 1. Connect the NVR to the router by eth...

    • Support Team
    • Updated
    • 2 followers
    • 0 comments
    • 1 vote

  • Type 1 - How to set up email alerts?

    1. FAQ
    2. Network Setting

    Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41...

    • Support Team
    • Updated
    • 1 follower
    • 0 comments
    • 2 votes