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  • Sannce Sight - What to do if P2P shows offline?

    Applies to: NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V If you want to use the phone or computer to connect the system, p2p status must be onli...

  • Sannce Cam - What to Do if You Forget Camera's Password?

    Applies to: I21AD/I21AP/I21BK/I21AG/I21AK/I21AN/I21AS/I21AR/I21AC/I21AL/I21AH/I21BC/I31BC/I41CB/ I41CG/I41DC The default password of the camera is blank(nothing). If you forgot the new password cre...

  • DVR&NVR Stuck Issue

    Part 1 Type 1 system stuck in the upgrade interface  Please disconnect the Ethernet cable to the router, and default the system.After rebooting the system and it works well, you need to set a new p...

  • Sannce Sight - Stuck in Booting Logo Firmware

    Applies to: NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V   Use USB-Stick to upgrade NVR software version steps (only use for can not boot into t...

  • Type 1-How to use Security Questions to reset your system's password

    Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41...

  • Home Automation WiFi Camera's Connection Problem

    Here is the guide for every type of system. Kindly please follow the guide to get the exact system type to get the solution https://support.sannce.com/hc/en-us/articles/900000421023 1. Connection p...

  • XMeye - How to Change System's Password?

    Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41...

  • Hard Disk& Recording Problem Sorting

    Part 1 No HDD inside follow with the product delivery:Please directly contact your store service. we just pay much attention to technical supporting Part 2 DVR&NVR can not recognize the HDD 1. If w...

  • Mobile APP setting for NVR&DVR

    All the APP connection must make sure your DVR&NVR system is already connected to the internet. Please select the correct cable to connect between the Ethernet port and router LAN port We did not s...

  • Sannce Home - How to Reset the Password of DVR?

    Applies to: DN41CK/DN81BL/DN81BG/DT61BB   1. Plug DVR to the router by ethernet cable. 2. Get a windows computer that is connected to the same router. Install software. Here is the software downloa...