Support Team

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Recent activity by Support Team Recent activity Votes
  • Type all-Why is there only 1 power adapter in package but you have 2 or 4 cameras

    Applies to: All DVR Many customers contact us to ask why they have 2 or 4 cameras but there is only 1 power adapter in the package. It is because there is a 1/4 power splitter in the package which ...

  • AI View-How to Setup Motion Detection for the Camera

    Applies to: I41HD/I41FD/I81BC Once the camera is connected with the phone APP, the users could set up motion detection for the camera. Here is the instruction about how to set it up step by step. 1...

  • Type all-What to do if IE doesn't allow to install plug-in?

    Applies to: All When viewing on a computer browser, it‘s necessary to install a plug-in to display live video from the system. The IE browser keeps coming up a window to ask you to install the plug...

  • Type 1-How to connect non-POE and wireless IP camera to POE NVR?

    Applies to: N48PAU Usually, the POE NVR system we sell includes several POE IP cameras so that camera can be plugged into NVR‘s ethernet port directly. But some customers may need to connect non-PO...

  • Type 1-What to do if DVR keeps displaying wrong time?

    Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41...

  • Type 2-How to fix NVR's IP?

    Applies to: NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V/N44WBD/N48WHP/N48WHE 1. Please use a computer that is connected to the same router as t...

  • Type 1-How to switch captical and small letters?

    Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41...

  • Type all-Is the DVR able to connect wireless camera?

    Applies to: All DVR Let us take a DVR as an example to answer this question. The DVR has 3 modes. Mode 1: only analog mode Analog cameras can be plugged into DVR directly, and no IP cameras could b...

  • Type all-Is your POE IPC able to connect POE switch?

    Applies to: All PoE NVR There are 2 kinds of POE security systems in the market. One is the standard POE which is using 802.3af or 802.3at(POE+). The voltage is usually 48V. Another is the sPOE whi...

  • Type 1-How to change channel's bit stream?

    Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41...