Support Team

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Recent activity by Support Team Recent activity Votes
  • iCsee - How to Add the Camera to APP iCsee?

    Applies to: I41ES/I41ED This article will tell you how to connect the cameras to the APP iCsee. If you order a camera I41ES/I41ED, please follow below instruction to add it to the APP step by step....

  • I41CJ user manual-EN

    Applies to: I41EU/I41CJ Here is the link to download the manual:

  • Danale - How to set the motion detection function

    Applies to: I41HD/I41EH 1. Open the APP and log in. Enter the preview interface and click the setting button in the upper right corner. Click “Security settings” 3. Click Motion detection and sel...

  • Type all-How to find ebay user name or Amazon order No.

    Applies to: All products   Find eBay user name on the computer.    Find eBay user name on the app.   Find Amazon order number on the computer. Find Amazon order number on the app.

  • Type all-Why is there only 1 power adapter in package but you have 2 or 4 cameras

    Applies to: All DVR Many customers contact us to ask why they have 2 or 4 cameras but there is only 1 power adapter in the package. It is because there is a 1/4 power splitter in the package which ...

  • AI View-How to Setup Motion Detection for the Camera

    Applies to: I41HD/I41FD/I81BC Once the camera is connected with the phone APP, the users could set up motion detection for the camera. Here is the instruction about how to set it up step by step. 1...

  • Type all-What to do if IE doesn't allow to install plug-in?

    Applies to: All When viewing on a computer browser, it‘s necessary to install a plug-in to display live video from the system. The IE browser keeps coming up a window to ask you to install the plug...

  • Type 1-How to connect non-POE and wireless IP camera to POE NVR?

    Applies to: N48PAU Usually, the POE NVR system we sell includes several POE IP cameras so that camera can be plugged into NVR‘s ethernet port directly. But some customers may need to connect non-PO...

  • Type 1-What to do if DVR keeps displaying wrong time?

    Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41...

  • Type 2-How to fix NVR's IP?

    Applies to: NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V/N44WBD/N48WHP/N48WHE 1. Please use a computer that is connected to the same router as t...