Support Team

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Votes on activity by Support Team Recent activity Votes
  • Sannce Sight - How to Setup Motion Detection Recording?

    Applies to: NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V/N48WHE/N48PBE/N48WHF/N44WEF Motion detection recording means NVR will record automatica...

  • Type 2-How to set up email alerts?

    Applies to: NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V We suggest you use Gmail, not yahoo or Hotmail. 1. Connect the NVR to the router by eth...

  • Type 3-How to connect the system to the software on computer

    Applies to: DN81Q/DN41Q The software only works on Windows system, not MAC 1. Plug DVR to router by ethernet cable. 2. Check P2P status on the monitor. It must be online. 3. Download software. Her...

  • Type 1-How to connect system with its IP instead of SN by software CMS?

    Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41...

  • XMeye - How to Access DVR/NVR System on Computer Browser with Its IP Locally?

    Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41...

  • Danale - How to View the Camera on Your Phone?

    Applies: I41HD/I41EH Please confirm the following information before adding the device: 1. Is the Wi-Fi connected to your mobile phone is a 2.4 GHz frequency band. As the camera does not support 5 ...

  • Danale - How to Share the Device with Others?

    Applies to: I41HD/I41EH As the device is bound with the account, you need to share it with others if they want to watch the device. 1. Click the setting icon in the upper left corner. 2. Click “Fr...

  • Joylite - What to do if the camera can't recognize the SD card

    Applies to: I21AG_V7/I21AG_V8/I41CB_V2/I41CB_V3/I41DH A. First of all, please ensure your Micro SD card is a branded product from the regular channel. The device supports up to 64G Micro SD card; B...

  • Sannce Sight - How to Access Camera's Setting Page

    Applies to: NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V/N44WBD/N48WHP/N48WHE 1. Please connect the camera to a router by ethernet cable and pow...

  • iCsee - What to Do if Phone Can't Connect Camera?

    Applies to: I31CB/I41ED 1. Download and install the APP Go to "Google Play" or "App Store" on your mobile phone, search for "iCsee Pro" or "iCsee", and then download and install it on your phone. ...