Support Team

  • Total activity 724
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 11 users
  • Votes 1
  • Subscriptions 381

Articles

Recent activity by Support Team Recent activity Votes
  • Type all - How to Rate a Ticket When You Receive the Rating Request Email?

    When the ticket is closed, the system will send a rating request email to the customer automatically. If you are satisfied with our service and our products, please click 'Good, I'm satisfied.' to...

  • Type all - How to judge whether a remote control is broken?

    Applies to: All DVR&NVR system 1. Make sure batteries have power and positive and negative are correctly matched. 2. Open the camera on your smartphone and aim the camera at the light of remote con...

  • Type all - How to extend cable?

    Applies to: All DVR system Usually, the cable for each camera is only 60 ft. If you want to extend the cable, here is the method. Based on the picture, you need to buy a BNC female to the female c...

  • Type all - Can we view the cameras without internet?

    Applies to: All DVR&NVR system There are 3 ways to view the image of cameras on the system. 1. View images on the monitor don't need the Internet. So a router is not necessary for view on the monit...

  • Joylite - What to do if the camera can't recognize the SD card

    Applies to: I21AG_V7/I21AG_V8/I41CB_V2/I41CB_V3/I41DH A. First of all, please ensure your Micro SD card is a branded product from the regular channel. The device supports up to 64G Micro SD card; B...

  • Type 4 - How to setup motion detection recording?

    Applies to: N48PT 1. The NVR needs an internal hard drive for recording. Without the hard drive, the system can show live viewing but can not record and playback. Go to the Config-->Storage-->HDD M...

  • Type 4 - How to get remote view on computer for the IP camera separately?

    Applies to: N48PT 1. Please connect your camera to the router with an ethernet cable and give it power at the same time. 2. Please download the search tool on the computer: http://sanncegroup.com/d...

  • Type 4 - Download link of files in CD

    Software on Windows Computerhttp://sanncegroup.com/document/Computer%20software/IMS300_V1.03.005_EN%28For%20English%29.exe Search Tool on Windows Computerhttp://sanncegroup.com/document/Computer%20...

  • Type 2 - What to do if NVR can not enter its system?

    Applies to: NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V Usually, when you connect NVR to a power source with an adapter, the monitor will show ...

  • Type 2 - Statement on wireless function

    Applies to: NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V The system you bought is wireless equipment. Wireless means the camera can connect NVR ...