Support Team

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Recent activity by Support Team Recent activity Votes
  • How to Use the Waterproof Jacket on SANNCE POE Cameras

    Applies to: All POE cameras  

  • How to write a review on Amazon

    Here are the steps to submit a review: Go to the Orders page on Amazon. Find the order and click Write a customer review in the Customer Reviews section. Click Submit.

  • Type all-How long can the hard drive record?

    Applies to: All DVR&NVR system  It is for reference only. It also depends on the DVR settings. Here is the common setting 4&8 channels recording length for 24 hours.  

  • Type 2 - How to connect system on computer browser?

    Applies to: NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V The computer must be running windows system, not MAC nor Linux. The browser must be Int...

  • Type all-What is the difference between DVR system and POE NVR system

    We have 2 kinds of system. One is DVR with analogue cameras. The other one is POE NVR with POE IPC. You may find the POE NVR system is more expensive than a DVR system when they have the same resol...

  • Type all-How to weather proof cable connection?

    Applies to: All NVR/DVR system If you want to install cameras outdoors, it's always necessary to do some weatherproof protection for the ends of the cables, where the camera is connected. Step 1 Ch...

  • Type all-How to judge whether a camera can work with a recorder?

    Applies to: All DVR&NVR system There are many kinds of cameras and recorders and not any kind of camera that can work with any kind of recorder. Please contact us to consult whether a camera can wo...

  • Type all-How to Enable the IE Browser on Computer

    Applies to: ALL 1. The DVR/NVR can support IE browser only. 2. Go to the menu of IE "Internet Option". 3. Go to "Security" setting to do the "Customer Level" setting page. 4. Please notice the opti...

  • Type all-How long can TF card record

    Applies to: All IP camera 1. The dimension of the card is 15mm× 11mm × 1mm It is called micro SD card or TF card, as same as storage card on the Android smartphone. 2. The storage capacity had bett...

  • Type NVR - Classification of NVR

    Applies to:  NP41F/N43SU/N44SU/N48PZ/N481U/N441U/N44PBD/N461W/N48PAU/NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V If we classify NVR based on t...