Support Team

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  • Cloudedge - General function of battery camera

    Applies to: I21FF/I41FK 1. About the micro SD card problem A. The battery camera supports a micro SD card (up to 128 GB). If you need to record, please insert a SD card before using the device. B....

  • Sannce Home-How to back up the video to USB disk from DVR box

    Applies to: DN41CK/DN81BG/DN81BL/DT61BB There are 2 methods to back up the videos from the DVR. 1. Cut off the video time stamp from the payback. Go to the Playback menu, then select the correct ch...

  • Type 1-How to use DDNS or external IP to connect DVR/NVR remotely?

    Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41...

  • Type 1-How to connect an IP camera to the SANNCE DVR?

    Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH4...

  • Type 3-How to upgrade DVR's system?

    Applies to: DN81Q/DN41Q Please check system current firmware build date. After upgrading, you can check if build date changed. Steps: 1. Download the new firmware file to your computer. 2. copy the...

  • Type 2 - FAQs for Sannce Sight Standalone IP Camera

    Applies to: I71BD/I71GM   1. The device won’t turn onPlease check if the power adapter is working. Change another power adapter to see if the device works. If the issue still exits, contact our tec...

  • Type 2 - How to Add the Standalone IP Camera to the Sannce Sight?

    Applies to: I71BD/I71GM   Step 1. Search for Sannce Sight on App Store (for iPhone) or Google Play (for Android smartphones) and download this app. Step 2. Launch the app and click Register. Step ...

  • Sannce Home - How to Configure the Setup Wizard of the DVR?

    Applies to: DN41CK, DN81BG, DN81BL, DT61BB   By default, the Setup Wizard interface pops up once the device has loaded. This article will introduce the recommended settings when configuring the Set...

  • Type 1-How to add IP camera to SANNCE NVR security system?

    Applies to: NP41F/N43SU/N44SU/N48PZ/N481U/N441U/N44PBD/N461W/N48PAU Video transcription: How to add the camera to the NVR manually? Please go to [Main Menu]-[System]-[Digital]-[Digital channels]. ...

  • DE41G/DE81G-Download link of files in CD

    Quick Guide in Englishwww.sanncegroup.com/document/others/DE41G/manual/guide.pdf Android APP (NVSIP)www.sanncegroup.com/document/others/DH61E/app/NVSIP.apkhttps://play.google.com/store/apps/details...