Support Team
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Recent activity by Support Team-
Saneyes - Download link of files in CD
software for windows computer www.sanncegroup.com/document/IPC/I21BP/tool/SearchTool-v1.0.0.9.exe search tool for windows computer www.sanncegroup.com/document/IPC/I21BP/client/SanEyes.exe
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Type 3-How to connect the system to the software on computer
Applies to: DN81Q/DN41Q The software only works on Windows system, not MAC 1. Plug DVR to router by ethernet cable. 2. Check P2P status on the monitor. It must be online. 3. Download software. Her...
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Type all-How to judge whether the camera can get power or infrared lights are on?
Applies to: All cameras 1. If the camera can get power, the infrared lights should turn on in red colour when the lighting around the front part of the camera is dim and weak. 2. If people want to ...
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Type 3---How to Connect the System to FreeCamPro?
Applies to: DN81Q/DN41Q If your security system can't work with the ATCloud properly, please try to use the APP FreecamPro. Here are the steps about how to connect the system to the APP. Please che...
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Type 1-How to format hard drive
DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41NK/DM41G/DN4...
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MIPC - How to check the recordings in my SD card or phone storage?
Applies to: I41EU/SP1/SP2/I21AZ/I21CF/I21BJ/I41CZ/I41CY/I41CR 1. After the device is successfully connected, please click the settings button. 2. Please click “SD Card” to check the SD card’s stor...
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Sannce Home-How to share your device with other user?
Applies to: DN41CK, DN81BG, DN81BL, DT61BB The DVR can only be added to one APP account. If another account would like to add it, the system will notice you the system is already bund. As other use...
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MIPC-How to set up motion detection recording?
1. First of all, please power off the device before installation. The device supports up to 64G Micro SD card. Before inserting the card, please ensure the SD card can work normally and the data is...
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Sannce Cam - How to use software view the camera on the computer?
Applies to: I21AD/I21AP/I21BK/I21AG/I21AK/I21AN/I21AS/I21AR/I21AC/I21AL/I21AH/I21BC/I31BC/I41CB/I41CG/I41DC 1. Use the phone to connect APP first to make sure the phone is able to connect the camer...
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Type 1-How to use Security Questions to reset your system's password
Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41...
