Support Team
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Recent activity by Support Team-
Type 2-How to add the camera to the NVR N48PBE via ONVIF protocol?
Applies to: N48PBE Note: A. Make sure the IP camera supports Onvif protocol. If you connect the camera to the NVR directly, please also make sure that the IP camera is a standard POE camera, not XP...
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Type all - How to apply for an no-ip DDNS account?
Applies to: All DVR&NVR system There are many types of DDNS such as DynDNS,no-IP. Here we take no-IP DDNS as an example. Go to www.no-ip.com .
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Type 3-How to connect DVR/NVR on phone app ATCLOUD
Applies to: DN81Q/DN41Q Please search for ATcloud in google play or apple store and install it into your phone. android phone APP(CLOUD) https://play.google.com/store/apps/details?id=com.gooclient...
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Type 2-NVR User Manual in English and German
Applies to: NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V http://www.sanncegroup.com/document/User%20Manual/J_NVR%20User%20Manual-EN%26DE.pdf
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Saneyes - How to connect the camera to the phone without network cable
Applies: I21BP/I21BL/I21EG/I21DL/I21DL/I31BCV1/I41DCV1/I41EE/I41EF 1. Make sure your phone is connected to wifi.2. Power on the camera.3. Download app Saneyes from google play or apple store.4. Use...
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Type 1-What to do if you failed to playback the recordings?
Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41...
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Type 1 - How to download/backup video files on the CMS?
Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH4...
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Danale - How to access the device via PC client
Applies to: I41HD/I41EH Software For Windows Version: http://sanncegroup.com/document/Computer%20software/DanaleCMS_V5.1.8.exe Software For Apple MAC Version: http://sanncegroup.com/document/Co...
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MIPC - What to do if the camera can't recognize the SD card?
A. The device supports up to 64G Micro SD card; B. Please connect the Micro SD card to a computer or other digital devices to check if it can be recognized normally. If it can be recognized, please...
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Type 4-How to use DDNS or external IP to connect DVR/NVR remotely?
Applies to: N48PT You can refer to these steps below. 1. Please connect the recorder to router with an ethernet cable 2. Please apply for a DDNS account. Here we take no-lp DDNS as an example. Go t...
