Support Team

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  • XMeye - What to Do if the Cameras Show No Image on Monitor? (situation 2)

    Applies to: NP41F/N43SU/N44SU/N48PZ/N481U/N441U/N44PBD/N461W/N48PAU If you can see the setting panel of the system like the picture below, but the cameras show an image on the monitor, please try t...

  • Joylite - Download Link of Files in CD

    Software on Windows Computer www.sanncegroup.com/document/Computer%20software/Joylite.exe quick guide in English/German http://www.sanncegroup.com/document/User%20Manual/Joylite%20IPC%20Manual-En%2...

  • XMeye - What to Do if There is No Setting Interface on the DVR Monitor?

    Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH4...

  • Sannce Sight - How to Update the Camera's Firmware Version Online?

    Applies to: NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V 1. Please go to System Setup-->Network Setup to make sure the P2P status is online. You...

  • Type 4 - How to Connect System on Computer Browser?

    Applies to: N48PT 1. Plug NVR to the router by ethernet cable. 2. Log in to the system to check P2P status. It must be online. 3. Please use Internet Explorer on windows computer(it can not work on...

  • XMeye - How to Connect DVR/NVR on Computer Browser?

    Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41...

  • Danale - How to View the Camera on Your Phone?

    Applies: I41HD/I41EH Please confirm the following information before adding the device: 1. Is the Wi-Fi connected to your mobile phone is a 2.4 GHz frequency band. As the camera does not support 5 ...

  • Please Don't Install Desktop Hard Drive into DVR & NVR?

    Applies to: All DVR & NVR If you need to buy a hard drive by yourself, please don't buy a hard drive for a desktop computer system. The hard drive for desktop has the word "desktop" or "PC" in its ...

  • XMeye - How to Download Videos File from the CMS Software?

    Applies to: NP41F/N43SU/N44SU/N48PZ/N481U/N441U/N44PBD/N461W/N48PAU 1. Please refer to this link below to connect your DVR to computer software. https://support.sannce.com/hc/en-us/articles/3600291...

  • How to Do Port Forwarding?

    Applies to: All DVR&NVR system The port forwarding setting varies from different brands and models of the router. Here is a website that has the instruction to do port forwarding for almost all bra...