Support Team

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  • Joylite - How to Connect the Camera with Cable to the Phone App?

    Applies to: I41DH Note: This FAQ is only applicable to those devices with an Ethernet port. Download and install the APP "Joylite". Go to "Google Play" or "App Store" on your mobile phone, search f...

  • Saneyes - What to Do if the Mobile Phone Cannot Be Connected to the Camera?

    Applies to: I21BP/I21BL/I21EG/I21DL/I21DL/I31BCV1/I41DCV1/I41EE/I41EF 1. Download and install the APP Go to "Google Play" or "App Store" on your mobile phone, search for "SanEyes", and then downloa...

  • Joylite - How to Set Up Motion Detection and Recording?

    Applies to: I21AG_V7/I21AG_V8/I41CB_V2/I41CB_V3/I41DH 1. First of all, please power off the device before installation. The device supports up to 64G Micro SD card. Before inserting the card, pleas...

  • Type 4 - How to Fix DVR/NVR's IP?

    Applies to: N48PT 1. Please use a computer that is connected to the same router and check that computer's network information. 2. Please fix the system's IP like the picture below.

  • Danale - How to Share the Device with Others?

    Applies to: I41HD/I41EH As the device is bound with the account, you need to share it with others if they want to watch the device. 1. Click the setting icon in the upper left corner. 2. Click “Fr...

  • Danale - How to Enable the Mobile App’s Notification Push Function?

    Applies to: I41HD/I41EH Before starting, please enable motion detection for the camera on the APP: 1. iPhone Enter the system settings and select “Notifications” Find the Danale APP Set the noti...

  • iCsee - How to View the Camera on Your Phone by Wave Sound?

    Applies to: I31CB 1. Power on the camera, the red indicator light will light up. 2. Using a pin to hold on press the reset button for 10 seconds until you hear the voice: Restore factory settings, ...

  • Sannce Sight - How to Hook Up System for the First Time?

    Applies to: NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V/N44WBD/N48WHP/N48WHE 1. The camera connects to NVR by wifi and we have already set up ...

  • Danale - How to Set and Enable the Cloud Storage Function?

    Applies to: I41HD/I41EH After registering an app account and login in, you need to bind the device to enable the cloud storage function. Click the setting icon in the upper left corner. Click “Sub...

  • XMeye - How to Upload Video to FTP?

    Applies to: DL41B/DL81B/DL41A/DL81A/DL41D/DL81D/DH81S/DH81X/DH81NG/DM41D/DM41A/DM81A/DN41D/DN81D/DN41S/DN41NA/DM41H/DM81H/DM21O/DM31O/DE41N/DE81N/DN81NB/DM81Z/DM61W/DG81CP/DG81CQ/DH81NK/DG81CR/DH41...