You can refer to these steps below.
1. Please connect DVR/NVR to the router with a network cable and make sure it connects to the router and internet successfully. If the system has no internet access, please follow the below instruction to do the troubleshooting: https://support.sannce.com/hc/en-us/articles/900000434343
2. Please fix DVR‘s IP: https://support.sannce.com/hc/en-us/articles/900000452086
3. Please apply a DDNS account for the DVR/NVR system. Here is the instruction: https://support.sannce.com/hc/en-us/articles/900000439203
4. Please fill out DDNS information into DVR‘s DDNS setting.5. Go to the router‘s page to do port forwarding with DVR‘s IP, HTTP port, and media port. Here is the method on how to find DVR‘s IP address, http port, and media port.Here is instruction on how to do port forwarding:
Finally, if DDNS and port forwarding succeed, address like http://annke2015.ddns.net:8888 can be opened anywhere on any computer. (Notice: if your network‘s external IP is static, not dynamic, the remote view address is http://externalIP:port on the computer)For the phone view, please still use the app XMEye. But when you add system, please use the DDNS address and media port number, not the camera‘s SN. Finally, when you are outside, the phone can still connect the system to view.
(Notice: if your network‘s external IP is static, not dynamic, the address box on the app XMeye should be filled with external IP)