For this system, there will be some optional way to reset the password, please kindly find which way is suitable for you.
Here are the methods to reset the password.
1. Please contact the technical support to get the general super password according to the system date displayed on your monitor.
2. Can you see a "?" on the login page? If yes, please click it to find the key number and send it to technical support, and then please don't turn off your DVR.
After technical support gets your code, the agent will generate a super password for you.
3. Can you see a small QR code after you input the wrong password 5 times? If yes, please click it and make it enlarge, and then please send the full and clear picture of this QR code to the technical support. After the technical support gets your picture, the agent will generate a super password for you.
4. If the above method all not suitable for your case, please kindly note that can you see some prompt message on your login page, such as
"System maintenance, please contact the installer, SN: XXXXXXXX". If it is in this case, please kindly send us a clear picture of this prompt message window, and then please inform us of the system date displayed on your monitor. After we get your pictures, we will inform you how to do it for the next step.
5. If you set up the security questions for the system, you could follow the below instruction to reset the password by using the security questions:
6. If the login window has the Forgot Password option, you could follow the below instruction to reset the password:
1) Click Forgot Password:
2) Click Forgot Answer:
3) It will show three QR codes on the new window, and please use the APP XMeye/Sannce Vision to scan the CAPTCHA code, and then you could have the code on the APP.
For Sannce Vision:
4) After you get the code on the APP, please input it into the CAPTCHA box to reset the password:
If the password can't be reset successfully, please kindly submit a request to the technical support.