Type all-Where to check model number of device? Support Team February 02, 2021 10:54 Updated Follow Applies to: All SANNCE DVR/NVR modes. You can find the model No. underneath your DVR/NVR/camera. Related articles Forget Password Sannce Home - How to Reset the Password of DVR? Sannce Home - DVR User Manual.pdf Sannce Sight - Stuck in Booting Logo Firmware Type 1-How to use Security Questions to reset your system's password Comments 3 comments Sort by Date Votes Customer November 26, 2021 20:56 hi i just received my dvr box and can't get on the internet 0 Comment actions Permalink Customer November 11, 2021 10:43 Can not install extra camera in to DVR sannce the new camera is sannce model I61BE please help 0 Comment actions Permalink Lester George June 10, 2022 13:56 We can see the cameras on the monitor but what I am explaining to you is that the app needs a password and the client forgot the password for the DVR.. So when adding the device to the app it requires that password. So we need to reset the password on the DVR first and then after we can then add the device to the app.. the model number is DN81BL -1 Comment actions Permalink Please sign in to leave a comment.