Here is the guide for every type of system. Kindly please follow the guide to get the exact system type to get the solution
1. Connection problem
Kindly please follow the device type to identify if you connect the camera with correct APP
If confirm and still failed to connect, Please check below:
1. The router setting, kindly please switch the WiFi frequency from 5Ghz to 2.4Ghz only. the router frequency is very important for the APP connection. we can only support 2.4Ghz frequency that if the double frequency or 5Ghz frequency. we will fail to do the connection.
2. The default password is nothing. Please don't input anything into the password box and leave it blank. Click OK to access system.
3. If still not working. Kindly please replace the camera nearer to the router. sometimes the distance will impact the signal strength of the WiFi.
4. If still not working, Please change another power charger. you can try with your smartphone's power charger.