1. Plug NVR to the router by ethernet cable.
2. Log in the system to check P2P status. It must be online.
3. Please use Internet Explorer on windows computer(it can not work on MAC), not chrome, not Firefox or any other browsers to open website www.sanncecloud.com.?
If your computer is using WIN 10 system, you may regard the browser EDGE as Internet Explorer. Instruction in the link below shows you where to find Internet Explorer in WIN 10. http://www.sanncegroup.com/kb/index.php?action=artikel&cat=11&id=216&artlang=en
4. Register an account and login system by account.
?5. Download the plug-in and install it.
If IE is not able to install the plug-in, here is solution.?http://www.sanncegroup.com/kb/index.php?action=artikel&cat=11&id=138&artlang=en
6. Add the device by its ID.
7. Input system's information
device ID and login password can be found on system' setting
8. Click the device to see live view.